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SarahJackson84's review of Distinctive Chesterfields - www.distinctivechesterfields.com

★☆☆☆☆

“Buy from dfs ”

Written on: 25/05/2022 by SarahJackson84 (1 review written)

Think twice before buying your new sofa from this company!
I can’t tell you how upset and disappointed I am after spending over £2000 on our sofa! Yes the sofas looks lovely and the frame is fine etc the issue we are having is the cheap, flimsy leather that’s been used! Our cat isn’t allowed in the living room anymore. He’s a gentle cat who has never purposely scratched the sofas, if he lands on the sofa wrong he just wrecks it. The sofas are constantly covered which isnt the look I wanted. I hoovering the living room today and caught it with my wedding ring which has left another scrape i don’t want in the leather. We had our old leather sofas from dfs over 10 years ago and they were that good we were able to re sell them on market place for a fair price…we’ve had kids, cats and dogs on that sofa and never had any issues. These ones haven’t lasted a year so far let alone 10. We’ve messaged the company for advice and to let them know about the leather as its not withstanding family life. They asked us for proof with pictures which we sent weeks ago and now we are being ignored which I DO NOT appreciate and I am seeking further advice on this matter from citizens advice! Thanks for nothing especially ignoring an unhappy customer that’s not how to do business

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