Paid claim, then refused claim & wanted payments back

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Srooged's review of Exeter Friendly Society


“Paid claim, then refused claim and wanted payments back”

Written on: 29/11/2016 by Srooged (1 review written)

I was diagnosed with arthritis of the left knee beginning of this year 2016, by September I had a total knee replacement,so before my operation I phoned the Exeter on numerous occasions to verify I was covered by my insurance,there reply ( yes you are no problem), after the first month of my claim I received a letter stating that the previous year I had seen the GP about my left knee and not disclosed this on the form, my explanation was that I twisted my left knee and and went to my GP for some pain killers/ibuprofen at no time was I diagnosed with arthritis, but because I didn't disclose this on the form I was refused payment, when I phoned the company to explain they told me I should have disclosed this on the form,I explained that I also had a bad back the same year and went to see my GP, only to be told that I should had disclosed this on the form as it would have voided my claim,what a bad back and arthritis of the left have in common I'm not sure?, but the ironic thing is when I phoned them to explain why they rejected my claim they gave me an alternative, stay with the Exeter and carry on paying or cancel my subscriptions and pay the monies back they paid me,but they told me they would refund my previous payments to them of £120.00 a month still leaving me out of pocket.
The moral of this story is....... do not join the Exeter Family if you have EVER been to the doctors for ANYTHING as they will find a way of trying to get out of paying YOU!!!

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