Stay Away!

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  • Customer Service

Personalbuyer's review of XE Currency Converter www.xe.com

★☆☆☆☆

“Stay Away!”

Written on: 18/04/2019 by Personalbuyer (1 review written)

This service is good only when everything is going smoothly. As soon as you hit a problem (e.g. goods not being delivered , contract not being honoured!) do not rely on XE to recoup your money if you made an international payment and you ask for a refund more than 10 days after your payment was made. If the international payment is made by credit / debit card or through a normal bank transfer, it would not be a problem to recall the payment. But not with XE. The staff is unsympathetic and some of them quite rude and you could be in a situation where you could never get your money back, just due to them. They are blaming it all on Bank of America (which apparently is behind the XE transfers) however XE are responsible for the transfer and they should respect the financial regulations and try to help.

  • Personal

    Type of customer

  • Customer Service

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