Exchange Rates good, service terrible

Click here if this is your business
★★★★☆
4 / 5
77% of users recommend this
Click here if this is your business
  • Accuracy

  • Ease of Use

  • Value For Money

steveandannmarie's review of Travelfx.co.uk www.travelfx.co.uk

★☆☆☆☆

“Exchange Rates good, service terrible”

Written on: 15/09/2015 by steveandannmarie (2 reviews written)

The Exchange rates offered are good but the company are extremely unhelpful. I wanted small denominations so emailed them. I was informed that to guarantee this, a further cost of £5 was required (there is nothing on their web site to this effect). I emailed straight back agreeing to this and asking how I go about payment only to be told that it was too late anyway as the money had now been ordered. I phoned up but the person on the phone was no help at all.
Furthermore, I asked for delivery on a certain day which they also ignored.
Needless to say, when I received the money, the denominations were virtually all large leaving me with the problem of how/where I can get them changed.
There is no way I would use this company again.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0