Exchange Rates good, service terrible

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steveandannmarie's review of


“Exchange Rates good, service terrible”

Written on: 15/09/2015 by steveandannmarie (2 reviews written)

The Exchange rates offered are good but the company are extremely unhelpful. I wanted small denominations so emailed them. I was informed that to guarantee this, a further cost of £5 was required (there is nothing on their web site to this effect). I emailed straight back agreeing to this and asking how I go about payment only to be told that it was too late anyway as the money had now been ordered. I phoned up but the person on the phone was no help at all.
Furthermore, I asked for delivery on a certain day which they also ignored.
Needless to say, when I received the money, the denominations were virtually all large leaving me with the problem of how/where I can get them changed.
There is no way I would use this company again.

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