TERRIBLE EXPERIENCE

“TERRIBLE EXPERIENCE”

Written on: 28/06/2022 by AdriV (1 review written)

I usted Transfermate to get my money transferred to a frozen account in Germany. I was asking for a visa permit. For personal reason I withdrew my visa and ask for my money back. At the end of the day Tranfermate got my refund but subtracted 500 USD from my total amount (7% less money than my original amount). I issued a complain and the answer to me was just "It's the exchange rate", which they did not provide any evidence whatsoever since even with the highest change rate the loss would have definitely not been 500 USD.

They sell themselves as great with exchange rates... having done it with my bank would have been less expensive (I would have lost less money) and less frustrating.