Not transparent

4.7 / 5
95% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

Guest's review of Transfermate


“Not transparent”

Written on: 12/02/2018

As a first time "recipient" of funds, received an email notifying us of our client having transferred funds. However, nowhere in this email is a link/option to click to see transaction details, as you would if you get a wire transfer for example. Only "link(s)" provided lead you to a live chat which was unfruitful. Not user friendly, requested that our client revert the transaction and wire the funds instead.

  • Business

    Type of customer

  • Customer Service

Report this review
Was this review helpful? 0 0