Poor onboarding

3.4 / 5
71% of users recommend this
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WaServiceReviewer's review of Trans-Fast Remittance - www.transfast.com


“Poor onboarding”

Written on: 23/08/2017 by WaServiceReviewer (1 review written)

I registered for a account with Transfast. In your initial screen you are asked to provide your email. There is not a second field that asks you to make sure you entered your email correctly. There was a discrepancy in the email address I entered.

I tried to get that resolved. It was a three day ordeal and it never got resolved. Even after providing them with all the information necessary to authenticate my account they could not fix the email address. I sent several emails which they did not receive. I told them they need to add my domain to their whitelist and they said they could not. They told me I must use Google or Yahoo! email services.

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