Don USE THIS company to send money to ur love ones.

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1.8 / 5
20% of users recommend this
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Guest's review of Remitly -


“Don USE THIS company to send money to ur love ones. ”

Written on: 21/08/2015

So i sent money to my brother for emergency matter. Their Customer service said i need to send my SS id and govt ID as part of the requirements. So i took pictures fm my phone and email it to them. The next day i ask my brother and he said they dont let him get the money still. So i called again as they said they are verifying the documents but they already received it. Waited 3 days..and still they told me that they need to verify mg documents again????? Yes 3 days! What the F****CK!!!! are u serious? Jst to verify the documents??? Their people will alwYs respond u... WE WILL VERIFY IT" like a robot . That's a typical filipino customer service!! RED TAPE everywhere. Dont u know that ur clients are from different countries ?? Change ur policy and ur customer service attitude! !!! So ul get more customers. People go to very easy to send money...

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