RationalFX Reviews - www.rationalfx.com

★★★★☆
3.5 / 5
67% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“6 days and still not recieved”

Written on: 07/12/2014 by vvBarton47 (1 review written)

I would not recommend this company. Process is to long 1-2 to get to their account then they send. No customer service replysto email and phone only 9-5 mon- Fri. I have been waiting 6 days and money still not received so someone is earning good interest better to pay more and get the service… Read Full Review

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★★★★☆

“Impressive introduction by Rational FX”

Written on: 11/03/2014 by JonasMoran126 (1 review written)

I was recently introduced to RationalFX by a 'random' phone call by one of the company's workers. Although it was initially unsolicited, he did come across very informative and was not trying to sell or push anything, it was simply an introduction into how they could possibly help and 'add value' as he repeated a couple times. As the company finance director I get calls all day every day from various different people many of which do tend to offer the same things! But I must say, it is either… Read Full Review

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★★☆☆☆

“Customer support NON EXISTENT!”

Written on: 09/12/2013 by danny5757 (1 review written)

I wrote several times asking a urgent question, via RationalFX website, with NO REPLY AT ALL. This is not how I intend a money sender service. Customer support should be propmt in taking care and replying to urgent requests regarding money transfer! It's not like asking silly questions about items for sale on eBay, it's money one has earned! Poor service… Read Full Review

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★★★★★

“A CE JOUR JE N'AI RIEN TROUVE DE MIEUX”

Written on: 30/04/2013

les meilleurs sur tous les points, rien à dire si ce n'est qu'il mérite d'être connus … Read Full Review

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★★☆☆☆

“I have been using then to make many transactions. I...”

Written on: 15/04/2013 by Lauris (2 reviews written)

I have been using then to make many transactions. I think it is about 50 transactions I have made (mostly Germany and some to Austria and couple to Switzerland). Usually there is no problem with them, but I decided to use them to send money to Russia. Oh boy I was wrong, It's near 3 months and I still do not have the money back. Customer service is very bad. It has been about 10 times they have promised to get back to me within 24hr, but it never happens. I will give them a brake and use some… Read Full Review

Johnsmiththemagnificent's Response to Lauris's Review

Written on: 21/11/2014

This might well be to do with the country and not the company. Some banking systems in some countries really are that confusing. In Saudi Arabia, it can get sent to the US before moving on to its destination, and on occasions, it will just end up sitting in a holdings account making money for the correspondent bank until you start questioning what is going on. Welcome to the banking world.

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★★★★★

“Fantastic Customer Service”

Written on: 05/12/2012

Having completed multiple USD to GBP exchanges with RationalFX in the the last 2 years (amounts ranging from $500 - $20,000), I highly reccommend using their services. The Payments Team has been really helpful and patient, and I have been given excellent market advice by the Dealing Desk which made a huge difference in the value of my exchanges… Read Full Review

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★☆☆☆☆

“Xsendpay”

Written on: 13/09/2012 by ehabha (1 review written)

I needed to pay for item bought on ebay because in egypt we cannot use the paypal so i tried to send the money to guys bank account by xsendpay. Nothing happened except thet took the money from the card and then i want to cancel the account told me my bank must contact to them to get the momney back and they had took 3 times the money it says i send on their site. about 1600 dollars. Please avoid them it will cheaper to take the money to the person yourself if you have to… Read Full Review

Rationalcompliance's Response to ehabha's Review

Written on: 03/12/2012

It is important that you contact RationalFX Compliance team on +44(0)207 220 8181 or at [email protected] Your funds sent to RationalFX are completely safe and will either be returned or sent to the nominated recipient. Please note that we cannot discuss transactions on a public web site or with anyone we cannot identify as our customer.

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Ehabha's reply to Rationalcompliance's Comment

Written on: 04/12/2012

The reason i am write this site is could not ge=t correct answer from xsendpay site so write it here. still not get 300 dollar about. i am tired of it.

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Rationalcompliance's reply to Ehabha's Comment

Written on: 04/12/2012

We do understand that you are very unhappy and we want to resolve this. I apologise for any failures in communication and I am looking into the whole history of your case. However, it is not appropriate for us to discuss your personal transaction in public. As requested please contact us directly on +44(0)207 220 8181 or at [email protected] and you have my commitment that we will resolve the issue.

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Rationalcompliance's Response to ehabha's Review

Written on: 04/12/2012

It is important that you contact RationalFX Compliance team on +44(0)207 220 8181 or at [email protected] Your funds sent to RationalFX are completely safe and will either be returned or sent to the nominated recipient. Please note that we cannot discuss transactions on a public web site or with anyone we cannot identify as our customer.

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★★★★★

“Great customer service and money fast”

Written on: 19/01/2012

I recently moved to the US and still have some money in my German accounts. I did some reseach and xendpay seemed to be my thing. So I started a account and was hoping everything will work out. This was my first experience ever with money transfer outside my homebank. So I was a little nervous. No, absolutly no reason to be. Once my account was set up, I was able to get the money to the US in less than 24hrs. And for no fee. That's exactly what I needed. Thanks a lot again for the great… Read Full Review

Guest's Comment

Written on: 05/06/2012

Holy cncoise data batman. Lol!

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Ehabha's Comment

Written on: 13/09/2012

You are working for rationalfx i think

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★★★★★

“Money transfer to the USA”

Written on: 02/01/2012

I registered for their service online and my account was active within an hour. The whole process was super easy and I could make my payment immediately. This was very useful as my friend in Florida needed some money as quick as possible. I did my payment at noon and it even reached his account the very same day. Very impressive. When I phoned them up to find out about the 'delivery time' they were really nice and helpful. I can highly recommend Xendpay when you have to make international… Read Full Review

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★★★★☆

“Sending money to Spain easy and trouble free”

Written on: 27/07/2011 by tweeedypie (7 reviews written)

What a fantastic company... I am surprise they haven't got a shop in the high street which will be welcoming. Sending money abroad is really easy. As an expat living in the UK - sending money to USA is easy and effortless. It's extremely welcoming to find a provider that don't charge you any fees on money transfers and still give you a great exchange rate (actually, the best exchange rate in US dollars we found by far). As a partner in a small/medium business is also surprising how payments… Read Full Review

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★★★★★

“An excellent company that you can trust (5 STARS)”

Written on: 27/07/2011 by hector-kellard (1 review written)

I am more than delighted to write a review about RationalFX. It's not only the ethics and professionalism of their team that makes them an excellent company but also the level of customer service regardless of the value of the transaction. I have transferred money to Italy and Mexico and the exchange rate has been superb. Not only that, but all within 24 hours. That's excellent. Fees policy is very good as it's free - so it fits me very well. Thanks Mr H Kellard… Read Full Review

Guest's Response to hector-kellard's Review

Written on: 05/06/2012

I want to send you an award for most helfpul internet writer.

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★★★☆☆

“online money transfer payments at a good rate ”

Written on: 12/07/2011 by timmy-young (9 reviews written)

it took a bit of trust and self convincing to send money to florida using the internet, but rates were very good and the no fees policy brought some savings, no considerably, but good enough. Money arrive as expected so happy days… Read Full Review

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