Refunds not progressed unless chased

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tim2018's review of ICE Plc - www.iceplc.com

★★☆☆☆

“Refunds not progressed unless chased”

Written on: 06/09/2018 by tim2018 (1 review written)

Convenience of card is great. Not convinced whether there is any real saving when you take into account the exchange rate v credit card charges. Very easy to top up but appalling whgen something doesnt go to plan and you need a refund. Twice on recent holiday I have had to chase for refunds - once when an order wasnt initially fulfilled (12 days to get £1000 returned which was decducted instantly initially), and over 9 working days to get a refund processed on excess currency when the acknowledgement stated it could take up to 5 days. This strikes me as more than sloppy service - more like sharp practice. Would not recommend

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