A Complete Let Down

★★★☆☆
3.5 / 5
68.4% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

SelwynLewis's review of Currencies Direct - www.currenciesdirect.com

★☆☆☆☆

“A Complete Let Down”

Written on: 14/02/2019 by SelwynLewis (2 reviews written)

I approached Currencies Direct to ask them to send £600 to someone in Namibia, where we once lived and who I have been supporting for many years. The reason for the request was that the previous provider had chosen not to handle any more of my business. Perhaps the amounts transferred were too small!

However, I complied with Currencies Direct requests for data concerning the recipient offering to obtain a copy of the passport if that was required. Then completely out of the blue, we were visited by the police. Did currencies direct really suspect us of the money laundering of £600, taken from my pension. No reason was ever given for their refusal to handle my business and only today, after nearly three weeks, have they returned the money I deposited in their account.

  • Personal

    Type of customer

  • Speed of service

  • Customer Service

  • Value For Money

Report this review
Was this review helpful? 0 0