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The Fireplace UK

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“Poor advice and aftercare service”

Written on: 31/10/2013

Purchased a lovely fireplace earlier this year but expressed my concerns about a damp problem that I was assured would be solved during the installation process when the lining and flue were fitted. Since fitting the problem is actually worse indicating a potential issue with the flue fitting (verified by an independent survey) - certainly the original issue was not addressed or taken into account. I have contacted the company since and have been assured (at my insistence - the original… Read Full Review

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