Fireplace World Reviews - www.fireplaceworld.co.uk

Click here if this is your business
★★★☆☆
2.8 / 5
36% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Fireplace World - www.fireplaceworld.co.uk - Ask a question now

Media Gallery for Fireplace World - www.fireplaceworld.co.uk

Fireplace World - www.fireplaceworld.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★★★★★

“Amazing”

Written on: 01/10/2018 by Maivp (1 review written)

Ordered just a surround on 26th Sept was delivered 28th as promised. The quality is fantastic. I had a few questions before ordering and I used the chat icon. Questions were answered within seconds. Brilliant service. Was a little tricky to put together. Just make sure instructions are fully read before your start. Would definitely recommend this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Great value and price”

Written on: 28/09/2018 by Diboyce (1 review written)

Ordered a fire and surround, we had an e-mail very quickly thanking us for our order, and delivery was 7-10 days, it arrived in 5 days, a two man delivery and was taken into our lounge, they let me check the fire and also placed it where it was going, took all the packaging away as well, we are very impressed with the quality of the fireplace and the price was amazing as well, what more could we want, looking forward to the winter with a stunning fireplace, already been sitting with just the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★☆☆

“Malmo fireplace suite with Elan fire”

Written on: 26/06/2018 by Liar123 (1 review written)

The delivery was brilliant by TNT, but I was told he would call me and I would guide him Into my site as it is one way, he said they are not issued with phones. The Malmo Suite with Elan Fire, looks nice when erected BUT. The person who put it together found the pre drilled holes did not line up, so he had to sort that out. The Elan Brass fire, had stickers on the front, so peel them off to reveal Brass coloured front, !!!! Not Proper Brass, just brass stickers to make it look like a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Adam Venetian fireplace ”

Written on: 25/05/2018

Very good service. Kept us up to date with regular texts so we knew exactly the date and time they were delivering. Fireplace looks beautiful, really pleased with it, and good price too. Would definitely use them again, and also recommend to others… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appalling Customer Service Do not use!”

Written on: 03/12/2017 by JazlynnRamos (1 review written)

I placed an order with them based on good reviews and a product I wanted. After placing the order easily in January I have had nothing but updates of delays. My first update was delivery for the 24th of Feb...this did not happen. My second update came the day before on the 23rd Feb to inform me of a new 12th of April delivery....this did not happen. My third update came again the day before on the 11th to inform me of a temporary issue and I would expect dispatch the day after the 12th… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“Excellent”

Written on: 11/08/2017 by Denzelp476 (1 review written)

New fire place delievered and looks and works amazingly. Delievered fast and on time and in brilliant condition. Happy with my purchase would recommend this company as great prices… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Disgusting rip off company”

Written on: 06/08/2017 by EdenGauthier249 (1 review written)

Please avoid this company, they are downright rude and the CEO hides in the background and robs you, their products are sub standard, and when you complain it's like talking to the wall, please don't put yourself through what we went through, avoid them like the plague… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 1
★★★☆☆

“Fire flow bulb”

Written on: 15/08/2016 by Jamison209 (1 review written)

Having initially been very pleased with my fire, I now find that one of the fire glow bulbs has fused and I'm told that I need an electrician to replace it. Sound easy enough if you can find one to do such seems like a small job!!!!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Twice delivered faulty fire”

Written on: 29/04/2016 by DHicky (1 review written)

Ordered fire but came damaged. Box had clearly been opened and fire repackaged.arranged order of another but this was worse so had to go back. Will not order from you again as seem to deal in seconds. Very disappointing. Had to take time off work for these collections/ deliveries… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Don't buy from here”

Written on: 27/02/2016 by Senzibledave (1 review written)

Don't buy from these guys. Had to have our initial electric fireplace replaced as it made an awful noise and the flame effect did not work. 14 months down the line and the replacement had started making a plastic burning smell and now has stopped working. Have been advised they will not repair or replace it (after initially failing to get back to me at all!). Poor quality product and poor customer service. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“NEXT DAY DELIVERY! Not on your Nelly!”

Written on: 18/03/2014 by Chelseyw (1 review written)

I needed a fire place for a renovation job that we were finishing off. After looking on the homepage of the website I noticed they offered NEXT DAY DELIVERY. After ordering and paying the the item I was told it would take up to 2 weeks before the fireplace would arrive. Our client was expecting us complete the work within a few days and now has to wait until Fireplace World pull their finger out. NOT RECOMMENDED … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview