Celsi Fires Reviews - www.celsielectricfires.co.uk

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Latest Reviews

★☆☆☆☆

“Bent Doors”

Written on: 09/02/2021 by Celsirepairman (1 review written)

First fire, door bent, 2nd fire door bent worse. 3rd fire seems ok . They have a blind Braille welder and their quality control is run by a partially sighted cyclops. Customer Services non existent, email answer .. no, letters answer ....no Avoid this company. Better stuff comes from China… Read Full Review

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★☆☆☆☆

“NO REPLIES”

Written on: 28/06/2020 by PeterSmith11 (1 review written)

Purchased 5 years ago and very pleased with the fire. Then it stopped and main agents BFM Europe advised I send the problem module to them. The module and a covering letter with full details was sent in January. A chase up call was made in early Feb and the only reply was an email confirming receipt of all and a promise that the Technical manager would reply in mid Feb. Despite another more threatening letter a refusal to answer the phone and more emails has not resulted in any communication… Read Full Review

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★★★☆☆

“Celsi Elevtric Fire”

Written on: 02/12/2019 by Anonone (1 review written)

Despite several phones I'm still awaiting a confirmed date for an engineer to install a new PCB. The order was raised some 10 days ago and the part is in the possession of the installation team. I am reminded that my calls are important however I remain without heat, how important am I really?… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Sold fdangerous fire”

Written on: 17/11/2019 by Huskyeyes (1 review written)

I was sold a Celsi fire £900 and it would not switch off the thermostat was faulty so in effect could have set my house on fire if it was left on when I went out. I was sent a replacement and quest what It did the exact same thing I was told it was a brand new model and it would have to come off production as it wasn’t tested correctly. Frightening to say the least… Read Full Review

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★★★★☆

“Celsi Customer Service great”

Written on: 01/11/2018 by Jose64 (1 review written)

OK, the only reason that I haven't given Celsi 5 stars is that I did have a problem. The fire, after almost 2 years started to make a ticking noise - almost like a Carriage Clock. On a Sunday evening I fired off an email to Celsi Customer Services to ask for advice. I didn't hear anything (hence the 4 Stars) so phoned. Within 10 minutes problem sorted, and a replacement part was with me in 48 hours. Excellent. I am a firm believer that sometimes it is not whether something goes wrong, it is… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Don’t buy!”

Written on: 13/10/2017 by aj4cks (1 review written)

Don’t touch with a barge pole. I am on my 4th Celsi Flamonik Rapture electric fire since purchasing on 18/02/15. Celsi not interested but Consumer Advice are… Read Full Review

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★☆☆☆☆

“There are still company's out there like this !!”

Written on: 13/02/2016 by keithboddey (1 review written)

Paid a whopping £385 for a Flame effect Celsi fire in December 2012. It stopped working altogether a few days after the end of the 2 year warranty. When I reported the problem Celsi were unconcerned. Reluctantly they finally agreed to send a service engineer out. Weeks passed...I finally took it on myself to parcel this fire up and return it to them. It was repaired and returned to me in March 2015...a full 3 months after it had failed. During early December 2015 this fire went dead again. I… Read Full Review

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Aj4Cks's Response to keithboddey's Review

Written on: 14/10/2017

You should go to the actual supplier rather than Celsi. They should replace he faulty fire with a new one. Citizens Advice Consumer department told me you can claim under faulty goods, up to six years after purchase. If the replace fails you are entitled to a refund of its purchase price. Like you I went back to Celsi and on my fourth replacement fire. When this packs up I will return to the shop where I bought it in 2015

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