Artisan Fireplace Design Ltd Reviews - www.artisanfireplaces.co.uk

★★☆☆☆
1.6 / 5
13% of users recommend this

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Latest Reviews

★☆☆☆☆

“After sale service”

Written on: 03/01/2021 by Jazminey309 (1 review written)

Had fire fitted in Nov 2018, after a year it was impossible to light. Artisan were not interested and told us to deal with the manufacturer. They said it was a years guarantee. We got nowhere. We paid for a gas engineer to fit new parts but once again these were not suitable and the fire was impossible to light. Cheap products at expensive prices. Don’t touch them. No after sales service, no communication and poor, very inferior products… Read Full Review

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★★★★★

“Excellent service”

Written on: 05/07/2020 by TSBailiffBridge (1 review written)

From the start we found the staff helpful, friendly and courteous. We were kept informed of a fitting date as soon as they were able to resume work following the lockdown. The Fitter rang us and discussed preparation of the room before his arrival. The fitter did a brilliant job taking out the old fireplace and installing a inglenook fireplace and gas stove. Although we incurred a couple of problems Artisan quickly listened to our concerns and couldn't have been more helpful in rectifying them… Read Full Review

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★☆☆☆☆

“Don’t go near”

Written on: 11/02/2020 by Brooky56 (1 review written)

As my review states don’t go near this company.Shoddy workmanship by fitter and dangerous.Fire was fitted and plaster boarded round.when the plaster I hired came to plaster he said they hadn’t done a very good job.He said he’d have to remove it as it was loose and couldn’t plaster to it.On removal the lintel that was fitted was loose and only seated either side by about 30mm building regs state 100mm.This being the case whole chimney breast was resting on this.Spoke to artisan and said… Read Full Review

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★☆☆☆☆

“Only interested in your money”

Written on: 10/06/2019 by dqBall1945 (1 review written)

After paying a substantial deposit, the balance was paid before they would fit the fire. On delivery the fire did not fit. When the owner was called to confirm the fire was not suitable, the owner gave a foul mouthed response regarding the fitter being paid regardless. Subsequent dealings to find an alternative fire through the company were fruitless, and so a refund was requested. This was refused (in full, not just the deposit), and a lengthy battle to reclaim this ensued. Luckily we had… Read Full Review

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★☆☆☆☆

“After sales service”

Written on: 13/04/2019

We bought a fireplace and fire from Artisan in Brighouse in 2016 and were very happy with the service. When our gas fire was due for servicing last September the company rang us to arrange it, very friendly and helpful. When the gas engineer came the fire needed a new part, making the bill over £200. In March this year the fire wouldn’t light and we suspected that it was this same part. I rang Artisan to see if the engineer would come out to look. The rude woman I spoke to couldn’t have… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 07/02/2018 by DaltonPugh (1 review written)

Purchased a fire from artisan a year ago.. when it came to selecting the fire and the inspection to see the suitability it was all smooth sailing....once the deposit was paid!!!! Problems started. Delay with delivery. Fitter cancelled etc etc. once delivered and payment was made in full... NOW the real problems start.. once the fitters( who are not employed by artisan: outsourced plasterers and engineers) came in realised that the chimney breast I had and the flue was “” DANGEROUS” I… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Dreadful experience”

Written on: 09/01/2018

The mess was disgraceful and be aware that you will have to hire a skip to get rid of the rubble and they do not remove the mess (just create it). Stone was cut on my drive without trying to cover the flags or clean up afterwards. The floor round the fireplace was covered in what appeared to be solvent glue and brick dust and took me 4 hours to clean. The fitter was an angry young man and I found it quite intimidating as a women by myself in the same room as someone muttering under their… Read Full Review

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★★☆☆☆

“Removal of rubbish ”

Written on: 27/09/2016 by RyanAdkins (1 review written)

We just had a fire fitted which was not tested so when I came to turn it on the whole room filled with smoke and set off all the smoke alarms. They also didn't tell us you have to take the crate and rubble away yourself. I feel that now they have your money their not interested. Poor after service… Read Full Review

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Was this review helpful? 6 0
★☆☆☆☆

“appalling after sales service”

Written on: 12/07/2016 by Leonel3 (1 review written)

Pleased with the fire and the fitters who installed it.Then when the glass front stained and wouldn't clean with the recommended product and the coal bed split they promised to sort it out. A phone call later we were told we would have to pay for it sorting.As it was still under guarantee not pleased at all.They then had the audacity(on the same phone call) to ask if we wanted to pay for a service on the fire!!!!!! Brass faced if you ask me.We certaintly wont use or recommend them again… Read Full Review

K1Tt1's Comment

Written on: 01/02/2018

I think you can put photos on YouTube, shame you can't here.

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★☆☆☆☆

“Appalling after care”

Written on: 13/05/2016 by Kamren10 (1 review written)

No problems choosing and fitting. Fire damaged and broke after 4 months. Despite phone calls artisan are not interested in fixing the fire. Great at taking your money. No customer service, Avoid… Read Full Review

K1Tt1's Comment

Written on: 30/01/2018

The showroom is all gloss and smarm. The fitting service and after care are at chav level. I thought 3 thugs had turned up when we were about to have our fireplace installed, it was ridiculous. You can't add photos here, it is a shame. But you could show photos on YouTube. It would be good if review centre will start to allow photos, as this is good evidence of the poor workmanship, and the mess they leave behind. It is a shame to read they are still up to their old tricks, but good to know others dare to speak out about them.

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★☆☆☆☆

“Terrible customer service”

Written on: 18/03/2016 by Jonessq448 (1 review written)

Terrible service. When I complained about the fire to the owner he called me a f"ing c and told me to f off out of his showroom . Fires are nice but the customer service is the worst I have ever experienced I would advise anyone not to go there… Read Full Review

K1Tt1's Comment

Written on: 26/04/2016

My advice to anyone dealing with the appalling after-care service from this company is to record every word you have between yourself and Artisan staff from the word go. They never reply by email, they always use the phone because they don't want anyone proving what shameless narcissistic rude people they are.
My guess is they will do well for some time due to the showroom and greasy sales staff, but at some point they will be shamed for what they really are..which is rude, aggressive and couldn't give a damn about customer service or providing you will a decent installation.
I would use a secret camera, if you haven't got one of these use a voice recording device, put them on YouTube...another site they won't allow negative reviews on...funny that!

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Kimberleybooth's Comment

Written on: 07/03/2019

can I contact you privately please

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★☆☆☆☆

“Too big to care!”

Written on: 06/02/2016 by Elsas258 (1 review written)

The range of products at Artisan is second to none thats for sure and the team are diligent and know their stuff [so far so good]. BUT when you've chosen your fire and sit dow to discuss the installation in more detail be aware that when the subject of A SMOKE BOMB TEST is raised if carried out this will not only give you information about the condition of your chimney/flue BUT IMPORTANTLY will also be the time the person conducting the test/survey to determine if the style of fire you have… Read Full Review

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★☆☆☆☆

“Great whilst taking the order, everything after is...”

Written on: 27/05/2015 by WillDavidson140 (1 review written)

The Artisan Fireplaces staff and showroom appear professional on first impressions, and much is made of their installers' skills and care - even claiming to leave your house cleaner than it was before the installation - more on this later! We spent several thousand pounds on a new fire, huge slate hearth and installation, and were looking forward to our lovely new fire. The main installer (who I'll call The Pessimist as he looked for every excuse to abort the install) first tried to call off… Read Full Review

K1Tt1's Comment

Written on: 30/06/2015

I am not surprised to read another review like this, we were disgusted at the level of ignorance from both main fitter and the company who did not want to address the issues we had with the fireplace. You cannot review them on Yell, they would never submit a negative review on their own website, they tried to remove our review on here. Basically we were warned about them but thought it could be competition between two traders...but oh no. You must have got the same fitter we had...pessimist is just the most fitting word...just a shame they say he is their best fitter...I can't imagine how bad it could have been! All gloss in the showroom and nothing else. Still disappointed we used them as we have to look at the faults everyday which we cannot rectify.

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★☆☆☆☆

“Dreading the Fit”

Written on: 04/09/2014 by aogiiosadg862578368256 (1 review written)

If the service so far is anything to go by then we are dreading the fitting of our fire. All happy and smiley and boasting what a great company they are while taking the money. Promised fire fitted in 2 weeks when the fitting date became a 4 weeks wait. Only on paying balance were we informed that a delay in Manufacturer delivering the fire would mean a delay of 3 more days before the fit. Only to find on the day when enquiring that the fit would be going ahead that a mix up had been made and… Read Full Review

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★★★★★

“Top quality service from start to finish!”

Written on: 27/08/2014 by Garner1967 (1 review written)

I visited Artisan a few times over the last 2 months along with a few competing shops in the area and I must say that even on just first impressions Artisan won me over hands down. From the helpful staff in the showroom to the fitters in my house I can honestly say I was absolutely delighted and cannot praise the team enough! They were patient with me even on multiple visits, offering me advice when I needed it and even cups of Tea! I eventually narrowed it down to a stone fireplace with a… Read Full Review

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★★☆☆☆

“Very disappointed with both workmanship and service”

Written on: 31/03/2014 by AlenaMiranda (1 review written)

Artisan claim in their own words ‘there are  none that can match their installations’, this is why we decided to use them.  But our long awaited fireplace was damaged and poorly finished. When Artisan turned up on the day the fitters were  ill prepared, missing tools, screws and wood for the construction, luckily we  had these items in the garage. They also turned up with a short ladder, so they  would not have been able to fit the new flue if we had not been able to assist … Read Full Review

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