appalling after sales service

★★☆☆☆
1.6 / 5
13% of users recommend this

Leonel3's review of Artisan Fireplace Design Ltd - www.artisanfireplaces.co.uk

★☆☆☆☆

“appalling after sales service”

Written on: 12/07/2016 by Leonel3 (1 review written)

Pleased with the fire and the fitters who installed it.Then when the glass front stained and wouldn't clean with the recommended product and the coal bed split they promised to sort it out. A phone call later we were told we would have to pay for it sorting.As it was still under guarantee not pleased at all.They then had the audacity(on the same phone call) to ask if we wanted to pay for a service on the fire!!!!!! Brass faced if you ask me.We certaintly wont use or recommend them again.

K1Tt1's Comment

Written on: 01/02/2018

I think you can put photos on YouTube, shame you can't here.

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