Great whilst taking the order, everything after is appalling

★★☆☆☆
1.6 / 5
13% of users recommend this

WillDavidson140's review of Artisan Fireplace Design Ltd - www.artisanfireplaces.co.uk

★☆☆☆☆

“Great whilst taking the order, everything after is...”

Written on: 27/05/2015 by WillDavidson140 (1 review written)

The Artisan Fireplaces staff and showroom appear professional on first impressions, and much is made of their installers' skills and care - even claiming to leave your house cleaner than it was before the installation - more on this later!

We spent several thousand pounds on a new fire, huge slate hearth and installation, and were looking forward to our lovely new fire.

The main installer (who I'll call The Pessimist as he looked for every excuse to abort the install) first tried to call off the install as we hadn't bought Artisan's own carbon monoxide alarms (we have very posh Nest alarms thank you very much), then the pipe was the wrong size, then our flue pipe MIGHT be too old (he wanted to know it's exact age?!), finally the existing flue pipe wasn't the right type, which needs replacing at the cost of £500 pounds, and is handled by their 'partner' company, flu-tech also based in Halifax. I suspect some kick-backs for referrals to the flue company...

Lastly, their claim of leaving the room tidy is an absolute joke - they had one tiny cloth to cover our whole floor with, so I used mine as it's a very expensive restored stone floor.

They cut sheet metal INSIDE THE ROOM, leaving shards of metal everywhere. They trod stones into the floor scratching and chipping it, and splashed wet concrete around the hearth - it was a complete mess and is still visible after cleaning.

Worse of all were the black finger prints all around the fireplace on our newly decorated walls and cracked paint where the new plate had been crudely hammered into place which required sanding down and repainting.

Seriously, it has been a total and absolute nightmare - think twice before you fall for their slick sales patter, the reality is very different...



K1Tt1's Comment

Written on: 30/06/2015

I am not surprised to read another review like this, we were disgusted at the level of ignorance from both main fitter and the company who did not want to address the issues we had with the fireplace. You cannot review them on Yell, they would never submit a negative review on their own website, they tried to remove our review on here. Basically we were warned about them but thought it could be competition between two traders...but oh no. You must have got the same fitter we had...pessimist is just the most fitting word...just a shame they say he is their best fitter...I can't imagine how bad it could have been! All gloss in the showroom and nothing else. Still disappointed we used them as we have to look at the faults everyday which we cannot rectify.

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