Inept, incompetent, insulting jokers.

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Guest's review of Financial Ombudsman Service - www.financial-ombudsman.org.uk

★☆☆☆☆

“Inept, incompetent, insulting jokers.”

Written on: 27/04/2022

This service is utterly inept, lacking competence, customer service, or indeed the concept of responding to cases in a timely manner.
My claims assessor took 10 months to investigate my complaint (insurer refusing to pay out for storm damage), and seemed to have no concept of the fact that a storm will cause lasting structural damage to a property.
When I requested that this was looked at again, the 2nd assessor, also declined the complaint. They then had the audacity to ask me if I was happy with the result of the complaint, and when I explained that I obviously wasn't, they just closed it anyway!
Looks like a trip to the small claims court to follow. Don't waste your time with these incompetent cretins!

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