What impartiality?

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Helenf11's review of Financial Ombudsman Service - www.financial-ombudsman.org.uk

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“What impartiality?”

Written on: 22/08/2021 by Helenf11 (1 review written)

Slow.No copies of written correspondence with the culpable party. All way too opaque. Multiple requests for the same data. Lack of compassion nor understanding of the overall distress.....compounded by an unprofessional untrained attitude to a case. And painfully nay insulting unacceptable time to process a complaint. The FOS staff are PAID by the subscribers per case taken on. Amounts almost to a bribe. It's how case workers and ombudsmen are remunerated. What insentive is there to assist the victim? I am absolutely convinced there is an unhealthy relationship between the FoS and the Financial institution. If not, then reveal the correspondence. Don't come back with "I spoke to X bank and they said...." Then prove it.As for an Ombudsman " reviewing" a case workers decision, forget an impartial view. Cooked from beginning to end. Be#t.

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