Excellent professional service

5.0 / 5
99% of users recommend this

Safari33's review of Access Equity Release - www.accessequityrelease.com


“Excellent professional service”

Written on: 22/07/2021 by Safari33 (1 review written)

I’ve been in Sales and sales management including sales training all of my working life so I was expecting the hard pushy cocky sales person and sales pitch-I was so wrong
I ist met the person I dealt with a few months ago as we requested further information for my 85 year old mother in law who took out an equity release 15 years ago at almost 7% and we wanted to see if we could get a better deal ——so I was sceptical and cautious about getting involved and basically being scammed or conned as I had read about the unscrupulous sales people preying on older people with too good to be true packages
Well the person I dealt with was professional punctual and polite ( as one would expect)-but she explained everything made it simple to understand and was extremely knowledgeable which made the whole experience a pleasure and not only that but she did what she said she would and arranged a complete new package for mother in law at less then 3% and within a few weeks it was finished and completed with absolutely no issues or stress for us basically saving my mother in law almost £5000 per year ( that’s £50000 in ten years )
I was so impressed with her professional attitude and her knowledge that I decided to ask her to look into an equity release for me as I have limited finances but plenty of money in my home and needed money to complete lots of home improvements
Once again she was brilliant and within a month everything was sorted with no stress or fuss and we are now in a position to improve our home with money from our property
It’s a no brainier as the rates are such good value if you want to use money from your property value to release cash do it now and use the person I dealt with and let her deal with it all while you just sit there for few weeks stress free and she will deal with everything
I can 100% recommend the person I dealt with and it was lovely to deal with someone who understood your needs and then took care of it and she has not one but too very happy customers here in Hertfordshire
Thanks very much and I will be passing your details on to other people

Mwade's Response to Safari33's Review

Written on: 23/07/2021

Thank you so much for trusting us to assist you and your mother in law with reviewing her equity release plan. Thank you also for writing such a comprehensive Review, we really do appreciate it. Everyone wants to deliver a personal service and your adviser is very passionate about ensuring she imparts both knowledge and service every time. We understand that whilst there are many benefits to equity release, it is extremely important to fully understand all the options and implications before agreeing the way ahead.
I am pleased we have been able to help and please do not hesitate to contact us again if we can ever be of any further assistance.

Martin Wade, Director

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