First Class Lounge

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★★★☆☆
3 / 5
From 3 reviews
67% of users recommend this
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  • Customer service

  • Cleanliness

  • Quality of food /drink available

  • Value For Money

Guest's review of Norfolkline - www.norfolkline.com

★★★☆☆

“First Class Lounge”

Written on: 14/11/2012

I Travel about 4 times ayear to germany with my small Pet dog BIBI Bichon Frise.
|A Few years ago before Norfolkline were taken over the service was alot better,there was more items of food offered to customers.Sandwiches,a few cakes, these have all gone.

Bottles of mineral water have been replaced with tap water in jugs. It has been cut back alot to say the least.

The one staff member who has to work in the First Class lounge does a very good job considering he or she has to run the Lounge on ones own.

Customers must relise that the days are gone when Ferry Companies employed alot of Staff in excess. Cut backs are every where so one has a choice who to travel with.
I find DFS/Norfolkline ships very clean & Tidy, Toilets are very mall,but seem tobe clean, it is the passengers who leave them dirty thats for sure.
Overall I would say the 2 hour crossing is not that bad, Duty free shop is expensive, have seen prices rise alot in the past year.The fares have gone up quite alot when booking on-line.

However I will continue to use DFS/Norfolkline.

Thank you,
RaytheDon.

I will continue to travel with DFS/Norfolkline because it is


  • various

    Trip (month/ year)

  • Dover/Dunkirk & return

    Trip From - To (country or City)

  • Customer service

  • Cleanliness

  • Yes

    Did you take a car?

  • Quality of food /drink available

  • Value For Money

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