Directferries.co.uk Reviews - www.directferries.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Charlatans”

Written on: 06/09/2021 by Dontusedirectfeery (1 review written)

I will never use them again. Utter shambles of a company. Emails sent asking me to check in, and then explaining I would receive an email with tickets. No email arrived. No customer service to speak of. Farcical. Bill and Ben would do a better job. Absolute chancers this crowd… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 09/07/2021

I would definitely not use this service. The website is easy to use but if anything goes wrong with the booking then beware. We paid 122.00 for a return fair to the IofW. Immediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. They charged me 79.00 to cacel a booking. I will never use this company again… Read Full Review

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★☆☆☆☆

“Don’t touch them!”

Written on: 07/04/2021 by Bjsss (1 review written)

Impossible to get hold of Not registered with ABTA so no protection Booked me on a ferry that didn’t exist and refused a refund Stay well clean!!… Read Full Review

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★☆☆☆☆

“! DO NOT, UNDER ANY CIRCUMSTANCES, BOOK A TRIP WITH...”

Written on: 08/03/2021 by alexismvt (1 review written)

! DO NOT, UNDER ANY CIRCUMSTANCES, BOOK A TRIP WITH DIRECTFERRIES ! They are the worst customer experience I’ve ever had ! They sold me 250€ of tickets (wrong price / wrong time of arrival), left me struggling with their operators who, as a matter of fact wouldn’t let us onboard my wife and I without paying overcost, and then Direct Ferries told me to go screw myself when I simply asked them for the refund of this overcost, even though I had attached to my claim all documents and proofs… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 03/11/2020 by AishaPeacock (1 review written)

This company are only interested in your money, not your custom. Appalling customer service, not interested into trying to help. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Ineffective customer service”

Written on: 03/10/2020 by kgribben1 (1 review written)

Won't ever book through a third party again. Useless communication, poor customer care. Didn't reply to see if my ferry was able to change date, sent 3 emails and just got fobbed off. Ended up having to contact ferry company directly, wish I had just done that in the first place as I didn't even know by the date I was traveling!! Useless!… Read Full Review

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★☆☆☆☆

“NEVER TRUST THIS UNPROFESSIONAL JOKE OF A COMPANY”

Written on: 30/08/2020 by Thereviewmanuk (1 review written)

We booked a ferry to Ireland and they did not even respond ONCE to our emails and questions regarding the COVID-19 situation and quarantine. We could not travel to the UK because of the 14-day quarantine and they did not care. Not one response by a person, totally ignored by this unprofessional company. They really should be shut down. NEVER buy from these guys, go to a better website or the actual ferry for safety and professional service and security in my opinion. They have not followed the… Read Full Review

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★☆☆☆☆

“Customer Service? What customer service?”

Written on: 24/08/2020 by adrianwargen (1 review written)

I would strongly advise against using this company unless you're inclined to gamble with your travel money, even if it costs a little more its money well spent. There is poor customer service and there is no customer service. Sadly, Direct Ferries fall into the latter category. I bought a ferry ticket through them at the end of last year and paid a little extra to include the free cancellation option. As the year progressed, it became apparent that the sensible thing to do would be to postpone… Read Full Review

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★☆☆☆☆

“What to do about Direct Ferries ?”

Written on: 17/08/2020

My experience re: non-payment of a refund is similar to others. Crossing cancelled (10.06.20) voucher offered & declined and since then, no meaningful comms with DF. What to do ? Statutory/consumer organisations. Citizens Advice suggest a step by step logical approach - Trustpilot don't allow links but if you follow your nose through their website you'll see they cover all relevant aspects in a logical order including formal complaint (write/email). Emails just get a automated noreply… Read Full Review

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★☆☆☆☆

“Terrible service ”

Written on: 13/08/2020 by azizessafi (1 review written)

Very bad service. I booked a ticket from dover to Calais return on the 7th of august return on the 13th of august. I asked to amend the date for departure on the 13th of august but I had reply on the 7th after my sailing time the amendement is rejected with no explanation. This has caused me to loose the original ticket because the response was to late for the sailing time.nowing their website advertise the amendement are allowed with no extra charge., I am happy to pay the extra charge, if… Read Full Review

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★☆☆☆☆

“No response”

Written on: 20/07/2020 by MacKinnonol358 (1 review written)

I have been trying to contact direct ferries for over a month now, I sent an email at the beginning of June after searching high and low for an email address.we are due to travel at the end of aug but are unable to due to the current situation. I was told they would contact me within 7-14 days however I've still not received anything. I'm really disappointed as I have traveled with them several times and have enjoyed every break we have had with them. This really let's them down… Read Full Review

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★☆☆☆☆

“DO NOT USE DIRECT FERRIES”

Written on: 03/07/2020 by MichaelPDawson (2 reviews written)

I thought I was saving time using Direct Ferries rather than booking direct but it turns out I was very wrong. They refuse to refund my money and now refuse to answer my emails. Of course, it's owing to the Covid situation but I received a text message from Irish Ferries to say my crossing had been cancelled. Direct Ferries did not contact me and when I sent them a copy of the text with a complaint and a demand for a refund they said it was probably "just a general mail" despite it specifying… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 01/06/2020 by etj92 (1 review written)

In October, I booked return tickets to Ireland through Direct Ferries.com and paid extra to get a fully cancelable, refundable and amendable ticket. Unfortunately, the wedding we were attending in Ireland was canceled in April due to the Covid virus and I straightaway tried to phone Direct Ferries to cancel the ticket but, by this time, they had closed their phone lines and said the only way to contact them was through the website. A message sent through the website resulted in “Thank you… Read Full Review

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★☆☆☆☆

“Don't book with directferries, go on ferry company...”

Written on: 23/05/2020 by Lucianna.G (1 review written)

Still no answers from directferries. Last email from them was 10 days ago to finally tell us that we need to send an email to use the code of the voucher that they give us. We sent one or two emails per day to book a ferry with the voucher but we don't have answers so there is no more ferry. And the funnier is that we need to use the voucher with the same ferry company, bluebridge, but they don't have any ferry before the end of June and when we called bluebridge they said us that they sent the… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Still no answers from directferries, avoid them! ”

Written on: 21/05/2020 by Lucianna.G (1 review written)

Still no answers from directferries. Last email from them was 5 days ago to finally tell us that we need to send an email to use the voucher. We sent one or two emails per day to book a ferry with the voucher but we don't have answers so there is no more ferry. And the funnier is that we need to use the voucher with the same ferry company, bluebridge, but they don't have any ferry before the end of June. First and last time to use direct ferries, I advice everyone to go directly on the ferry… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Deceptive Refund Policy”

Written on: 04/05/2020 by meem66 (1 review written)

My family and I made reservations for 12 (plus cars) from Dublin to Holyhead and also Cairnryan to Belfast. We purposely paid extra in order for the tickets to be refundable. Now that we cannot travel due to the Covid-19 restrictions, we had to cancel. However, when I tried to cancel this morning, I was informed that we would be receiving a voucher for travel through December 2020. This is ludicrous since we will not be able to use the vouchers. Is there a way to resolve this?… Read Full Review

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★☆☆☆☆

“Stuffing your trousers with weasels would be preferable”

Written on: 11/03/2020 by Mcmanly (1 review written)

Stuffing your trousers with weasels would be preferable to dealing with these people. My wife made the mistake of booking a ferry from Wellington to Picton (NZ). She has no military experience and assumed that "0230" was "2.30 pm". When we discovered that it was 2:30 am, we cancelled (there were no other trips with that company that day), and Bluebridge said to ask for a 50% refund of the (from memory) $118 fare. Here is the reply we got: "We have contacted the Operator with your request of… Read Full Review

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★☆☆☆☆

“WHERE IS MY REFUND??”

Written on: 18/11/2019

Our travel agent booked through Direct Ferries for a trip from Mykonos to Santorini on 14/09/2019. On the night of 13/09/2019 we received a text to advise the ferry has been cancelled because of bad weather. Today is the 18th November, 2019 and we are still trying to get a refund. Our travel agent has emailed numerous times with no response. I have phoned the office and London and there is no answer. So in effect they have taken our money by failing to provide a service and then cancelling the… Read Full Review

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★☆☆☆☆

“Patience if you need them ...”

Written on: 17/06/2019 by JarrettRay1969 (1 review written)

I had to call them after 25 minutes still no one on the line. Just classic concerto's, but no agent on the other side of the line. It is the second time today, I had to abort my first attempt… Read Full Review

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★☆☆☆☆

“BEWARE!!”

Written on: 05/06/2019 by MarkTass (1 review written)

BEWARE!! I booked a ferry for Euro560 & cancelled the booking due to unexpected changes in accommodation. They charged me a cancellation fee of Euro363 plus their fee!! On the website it states a minimum cancellation fee if Euro35 but nothing more!!… Read Full Review

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Charlesvladimirvarnica's Response to MarkTass's Review

Written on: 10/07/2020

Really bad company...

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