Ignoring Complaints

Click here if this is your business
2 / 5
From 4 reviews
25% of users recommend this
Click here if this is your business
  • Customer service

  • Cleanliness

  • Value For Money

500Moreno's review of AFerry - www.aferry.com


“Ignoring Complaints”

Written on: 10/07/2016 by 500Moreno (1 review written)

I had issues with their website and the wrong information was inputted when making a reservation. I contacted them immediatelly and they advised that it was ok and the changes will be updated at the port, that was wrong advice. I was not allowed to board the ferry and the ferry company forced me to purchase a new ticket worth £170. I spoke and emailed them several times requesting a refund as it was their fault but they are ignoring my calls and correspondence. DO NOT TRUST THEM, book directly with the ferry company.

  • May 2016

    Trip (month/ year)

  • Barcelona to Mallorca

    Trip From - To (country or City)

  • Customer service

  • Yes

    Did you take a car?

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0