Ignoring Complaints

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500Moreno's review of AFerry - www.aferry.com

★☆☆☆☆

“Ignoring Complaints”

Written on: 10/07/2016 by 500Moreno (1 review written)

I had issues with their website and the wrong information was inputted when making a reservation. I contacted them immediatelly and they advised that it was ok and the changes will be updated at the port, that was wrong advice. I was not allowed to board the ferry and the ferry company forced me to purchase a new ticket worth £170. I spoke and emailed them several times requesting a refund as it was their fault but they are ignoring my calls and correspondence. DO NOT TRUST THEM, book directly with the ferry company.

  • May 2016

    Trip (month/ year)

  • Barcelona to Mallorca

    Trip From - To (country or City)

  • Customer service

  • Yes

    Did you take a car?

  • Value For Money

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