Avoid Aferry at all costs

Click here if this is your business
★★☆☆☆
2.3 / 5
32% of users recommend this
Click here if this is your business
  • Customer service

  • Cleanliness

  • Quality of food /drink available

  • Value For Money

Kevsav's review of A Ferry - www.aferry.co.uk

★☆☆☆☆

“Avoid Aferry at all costs”

Written on: 07/07/2020 by Kevsav (1 review written)

Don't book with Ferrysavers/Aferry till you read this.......
I wrote this 3 days ago. (it's got worse) Are Ferrysavers going into administration? By their recent actions, I'd say they are. Seriously, book with another company. I wish I had, because I seriously think I've lost my money. I initially booked a crossing prior to the lock-down. I was due to travel to France with my family, my dog and my severely mentally handicapped daughter. We own a house there, and we planned to go for a month. This crossing, Newhaven to Dieppe needed to be changed, so I contacted Ferrysavers online. You can't contact them any other way and online, it's all a bit vague. I altered my crossing to 28th July but I couldn't pay the extra fee (£21) via credit or debit card. I tried several cards, it kept saying I needed to 'authenticate' the transaction ??? I tried Paypal and that worked. They took the money, I was sent a receipt for the new crossing, but almost at once, I was sent 2 further receipts for additional crossings, on 9th July and the 24th July. Here you go Ferrysavers, AFerry 13274654. DFDS 19766639 this is the references for the 28th of July. I have sent several emails since to Ferrysavers and no reply. All I get is, There emails are not monitored. I don't want to drive 300 miles to a ferry port with my family, severely mentally handicapped daughter and elderly dog, only to be told No Sir, we have no record of your booking. Nightmare. Please. Don't book with Ferrysavers. I honestly think they are about to do a Thomas Cook.
Accrington, Lancs.

So, with the booking ref. for the later crossing, Newhaven/Dieppe 28th July and the ticket I paid more for, I ring DFDS ferries. No Sir, We haven't got your new booking. Only your old one and we can't change it, only Ferrysavers/Aferry can. So DFDS try to ring Ferrysavers/Aferry and they can't get through. No surprise there. DFDS then send them an email. Good Luck with that one too, I've tried that also, to no effect. DFDS say, Leave it a couple of days and try ringing Aferry. I said, You rang them, you've emailed them. If they won't reply to you, I don't expect them to contact me anytime soon... I'm told others are contacting DFDS like me with the same problem. You have been warned.

  • Customer service

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 3 0