Ford Focus Zetec Estate 1.6 125PS PowerShift 2012 Reviews

Bruce.williams's Response to martin99's Review

Written on: 21/09/2015

I bought my daughter a 18 month old Ford Focus powershift 1.6 petrol car from a car supermarket last Feb with 6000 registered miles. Soon after she realised that the car only returned 23 MPG against a quoted 44 MPG The car went into Ford for checks but despite 3 attempts they failed to fix it. I gave the car back to the car supermarket and they agreed to replace it. The replacement car was exactly the same model and colour with a similar mileage but amazingly had the same problems. This car then went into Ford for repair and they had it in their garage for 5 weeks before handing it back in exactly the same condition as it went in! Despite complaing to Ford about their poor customer service they insist that I should now rebook the car into the dealership so they can diagnose the problem. You would of thought after 5 weeks theyd know the problem. The car is a total wreck, as it drives dangerously and doesn’t seem to be able to select gears properly, surging forward when breaking, and I see online that in the USA there’s a lemon law action against the company on this model. We’re unable to take the car back to the dealership as my daughter is only 20 and the hire company that Ford uses to give out courtesy cars charge £35 a week for insurance for U21. So far this year my daughter has paid over £250 in additional insurance that Ford refused to refund. I can’t believe I’m the only one out there with this problem.