Awful experience - avoid

Spa Breaks
5.0% of users recommend this
  • Facilities

  • Value For Money

EJY22's review of Spa Breaks

“Awful experience - avoid ”


written by EJY22 on 16/04/2023

Awful experience. On 3 occasions the package booked online was not available and we were forced to continue to try and rebook on every occasion due to them only ever issuing a credit note. The customer service is appalling, there is no aftercare or support once they have your money. When I contested the original issue I was point blank told there is nobody more senior to escalate a complaint to this was untrue as subsequent complaints were escalated higher when the spas kept cancelling our booking due to “no availability”. One of these occurred 6 days after booking and meant we only had 72 hours notice that our weekend plans were cancelled. On many occasions throughout this horrific experience I was constantly having to chase to get responses. Any booking giant his company is clearly de-prioritised by the spa so it really is not worth it - just book with the spa direct! Many of the SpaBreak packages don’t save you any money and some even cost more than going direct!

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