worst company ever - dont trust them

Click here if this is your business
★☆☆☆☆
1 / 5
From 8 reviews
0% of users recommend this
Click here if this is your business
  • Facilities

  • Value For Money

anuragagarwal.hitk's review of Adventure 001 - www.adventure001.com

★☆☆☆☆

“worst company ever - dont trust them”

Written on: 18/06/2022 by anuragagarwal.hitk (1 review written)

this is the worst experience I have had with a company ever and honestly I'm not even sure why or how they're still being allowed to operate as they are thugs. They call themselves an online only company so you can't speak to anyone about your grievances. You can only send emails which no one replies to.

I had booked a helicopter tour last year and it was recscheduled twice because of delays from their side. Finally today I was supposed to fly. First I got an email yesterday saying there is some issue with airport staff and therefore they wont operate. When i wrote them an email no one replied but I got another email an hour later saying that the issue has been resolved and now they will operate. We basically blocked out a weekend for this and they keep playing with us like we have nothing to do.

I have been planning this helicopter surprise with my wife for a year and we missed a friend's wedding to go to this as I was so wanting to do it. We spent GBP100 and about 2 hours to get to the place from Central London to find out that we would not be flying. They didn't even care to call people up - simply sent them emails an hour before we were supposed to fly! It's like they don't care at all.

To make things worse, the Adventure001 staff was rude as hell. When I tried to explain my problem, the lady went like "I already know what you're going to say but it's not our fault". After lying to us about everything possible and making me and my wife wait for another hour, they told me that they can't do anything and that we should go back. I found out later that there were 4-5 other couples who were sent back without any explanation. They were ok to operate the longer flights as it pays them more but not the shorter ones. It was just bad planning all around but they don't care. It obviously ruined our mood and our day and my surprise to my wife - I will regret this forever as this would've been her first helicopter ride experience and Adventure001 ruined it completely.

I really want this company to reimburse me for the missed helicopter ride and my travel expenses from London all the way to Fairoaks airport.

HONESTLY, MY SUGGESTION TO EVERYONE WHO WANTS TO GIVE ANYONE A DECENT EXPERIENCE IS NOT TO TRUST THIS COMPANY AND NEVER BOOK ANY EXPERIENCE WITH THEM.

  • Facilities

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0