Extremely disappointed & poor value for money.

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WilliamGTaylor's review of Adventure 001 - www.adventure001.com

★☆☆☆☆

“Extremely disappointed and poor value for money.”

Written on: 06/11/2018 by WilliamGTaylor (2 reviews written)

I purchased a voucher from Virgin Experience Days for £160=49 on 12/12/17, for a “Historic City Sightseeing Helicopter Tour for Two”, as a Christmas present for my son. The Voucher was redeemed for a flight over Durham, starting at 13:00 on Saturday September the 13th, flying from Fishburn Airfield with Adventure 001.

On speaking to my son subsequently, he told me that he was extremely disappointed with the experience and felt that the advertised description was misleading. He gave me the following reasons:
a) the flight only lasted for between 10 and 15 minutes, which is not very long for a 25 mile sight-seeing tour;
b) the flight did not give him enough time to photograph the house of a friend when they overflew it; and
c) the tour was supposed to be a city sight-seeing tour of Durham, but the tour did not overfly the city because, “… there was a prison there.”!

I regard this service as inadequate and poor value for the money as:
1. you would have to fly at over 120 mph to cover the 25 miles in 10 minutes, this is a fly-past not a tour!
2. Fishburn Airfield is about 7.5 miles from the city of Durham and so well over half the flight time is spent in transit;
3. the flight did not overfly the city and so cannot be described as a, “city sight-seeing tour”;
4. After complaining to the Virgin "Service desk". I then had to follow up this complaint with their “Escalated Care office”, surely they can manage this themselves.

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