Refusal to Honour Voucher

1.5 / 5
14% of users recommend this
  • Facilities

  • Value For Money

Guest's review of Activity Superstore


“Refusal to Honour Voucher”

Written on: 26/11/2021

I was bought a voucher for an afternoon tea for 2 literally just before the Covid lockdown. We were therefore unable to use it and now we have asked for an extension for the date of the voucher and have been refused. They have received the money and are now refusing to honour the voucher. Please do not buy anything from this company. I have given a one star rating but would give less if I could.

  • Facilities

  • Value For Money

Activitysuperstore's Comment

Written on: 06/12/2021

Hi there,
Thanks for your review.
I am sorry to hear your voucher has expired.
We provided a free of charge extension to all vouchers to 1st June 2021.
We then did all we could to assist anyone that got in touch with us prior to this date to ensure their experience was booked.
Unfortunately we are now unable to provide further free extensions.
I do apologise for any disappointment this may cause.
Kind Regards,
Activity Superstore

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