Gift bought for my partner for last Xmas.

Activity Superstore
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Alpharomeo1's review of Activity Superstore

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“Gift bought for my partner for last Xmas.”

Written on: 30/12/2020 by Alpharomeo1 (1 review written)

My partner has been unable to book any of the preferred activities due to Covid 19 clashing every time. Always in lock down situation !
I never did activate the voucher . It expired on 1st Dec 2020 .
I feel aggrieved by the fact that our hands have been tied in choosing an option & taking part.
I bought a product & have not received the goods, there must be a law against this ? A large company such as Activity Superstore cannot be allowed to just collect money from the public like a collection plate at a church service!! I’m sure the directors are sitting pretty & not in the slightest bit perturbed . However, I want to know the steps I must take to get my hard earned money back .

  • Facilities

  • Value For Money

Activitysuperstore's Response to Alpharomeo1's Review

Written on: 11/01/2021

Hello

I am very sorry to hear of your disappointment.

We have put measures in place to ensure all customers do not lose out on their experiences and to enable them to still take part in their activities. All vouchers that were due to expire on 1st December 2020 were extended at no charge until 1st June 2021. Please log onto our site to view your new expiry date.

Kind regards

Activity Superstore Ltd

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