Questor Insurance Services Ltd Reviews - www.questor-insurance.co.uk

★★★★☆
3.8 / 5
75% of users recommend this

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Questor Insurance Services Ltd - www.questor-insurance.co.uk

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Latest Reviews

★☆☆☆☆

“Beware this excess insurance ”

Written on: 24/03/2017 by dhdw (1 review written)

They claim to offer excess reimbursement insurance equivalent to the excess waiver you can buy direct from the car hire company. But when you come to claim, you find that's absolutely not what they will deliver. They refuse to reimburse the excess charge that's actually been paid. Instead, they demand evidence of the actual cost to the car hire company of the cost of repairs. This can be almost impossible to obtain. It may well be a lot less than the excess paid, because there are other… Read Full Review

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★★★★★

“Helpful and Efficient”

Written on: 24/09/2015 by KiaraShaw (1 review written)

We took out this insurance a few days before we hired a car for a short break. Unfortunately we scraped the sill on a high kerb on the last day. I telephoned and a very helpful representative told me everything I needed to do in order to make a claim. She was reassuring and I felt confident that I would be able to claim back the cost of the repair. Once I had set up a claim on line I received notifications of any documents which were required to complete the claim. The full amount for repair… Read Full Review

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★☆☆☆☆

“Be Warned......”

Written on: 01/08/2015 by Valery166 (1 review written)

Nightmare...AVOID!!!!!!!!!!!!!!!!!!!!! Booked car hire insurance with this company...today i went to print out my policy for my car hire tomorrow morning at the airport..Cannot log into sight as the username and password they sent me DO NOT WORK...The company closes for weekend so if you have an issue like me (solely due to this companies poor IT system awareness and customer service) you can forget Friday pm until Monday am for any help or contact whatsoever...When i turn up for car hire now… Read Full Review

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★★★★★

“Great Service”

Written on: 29/06/2015 by mikebridgman (1 review written)

I have used this company for many years and fortunately have not had to claim until a recent trip to Italy in June. I incurred a small scratch on the front wing of my Avis car when I pulled over on a narrow road. Because I wasn't sure what documentation I would need I contacted Questor that evening and they responded overnight with details of what documentation I would need and a contact e-mail address with the Insurer White Horse. I contacted them and they immediately responded with a claim… Read Full Review

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★☆☆☆☆

“Extremely Difficult Claims Processes”

Written on: 21/05/2015 by KhalilBlake (1 review written)

Bought this third party insurance unknowingly through airportrentals.com. A straightforward claim turned into a nightmare with the amount of detail Questor require. Despite providing them of ALL documentation relating to claim backup, they kept demanding more proof from the car rental company. Finally had to resort to threat to let legal department of credit card company before the outstanding claim was settled. Would advise anyone to look carefully at taking out 3rd party insurance when… Read Full Review

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★★★★★

“Minor claim paid quickly and in full”

Written on: 26/01/2015 by pelsolad (2 reviews written)

We took out 1 year car excess insurance with Questor because excess on our Hertz car was high at £800. We suffered a scrape on the front bumper which Hertz South Africa charged (a reasonable) £90 to fix plus £30 admin fee. I expected problems with our claim but after submitting details and uploading scans of rental invoice and accident repair invoice using the online claims website on the Questor documents we received payment in full just a couple of weeks later… Read Full Review

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★☆☆☆☆

“Questor Excess Rental Insurance”

Written on: 23/06/2014 by sroc (1 review written)

We purchased excess rental car insurance for our car rental in Australia. We had a minor accident. Questor indicated that they will settle the claim for $339.60 on 5/9/2014. As of today 6/23/2014 we have not received payment even though they claim that they have sent it. When I contact them, they state that they can not track the payment and can not help me further. I strongly recommend not buying excess rental car insurance from them… Read Full Review

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★★★★★

“More reviews from people who have claimed please.. ”

Written on: 24/10/2013

Would be nice to see more reviews from clients who have actually had to claim... Most seem to be from those who have only purchased the policy … Read Full Review

Questor-Insurance-Services's Comment

Written on: 05/12/2013

Thank you for your feedback.

We hope our customers never have to find out, but we have a simple and smooth claims process and our team are always happy to assist you if you are in need.

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Nopatience's Comment

Written on: 29/08/2014

What a stupid "review." You haven't used them so your five stars skews their rating.

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★★★★★

“Everything worked brilliantly”

Written on: 13/03/2013

I was forced to make a claim because whilst driving in Italy I had a tyre blow-out then slight scratches to the car's rear bumper. I emailed the Questor to make sure I collected all relevant documents before returning to UK. The response was quick, efficient and my claim was logged before my return. All monies were re-inbursed very promptly. I have recommended this insurance to many fellow travellers… Read Full Review

Questor-Insurance-Services's Comment

Written on: 05/12/2013

Thank you for rating us, we pride ourselves on our customer service levels both at time of purchase and in the event that you may need to make a claim.

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Alecmack's Comment

Written on: 17/03/2014

My brother uses your policy. After seeing your customer service responses on various sites, I'll be taking out a policy too. Impressed.

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★★☆☆☆

“Policy Keyfacts”

Written on: 13/03/2013

Unable to print Policy or Keyfacts from your confirmation e mail. Users still expect mailed Printed Documents. Web site unstable,unsatisfactory… Read Full Review

Questor-Insurance-Services's Comment

Written on: 18/03/2013

I am sorry to hear that you experienced difficulties using our website, we aim for our website to be as user friendly as possible & I will be personally investigating your comments!

We do not charge our clients extra to receive a certificate and policy document via the post if requested, please kindly advise if you would like me to send you a copy of you documentation.

If we can be of any further assistance to you then please do not hesitate to contact [email protected]

Kind regards,

April Hughes

Questor Insurance – Customer Service Manager

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★★★★★

“Excellent customer service”

Written on: 12/03/2013

I have just had to phone questor to amend the length of time i needed excess insurance for the hire car we will be renting, and was amazed when the phone was answered so quickly, the lady then asked for my details and informed me that if i wanted to amend it to a full years policy it would only cost just over another five pounds which i thought was excellent value for money. we will definitly be using questor again… Read Full Review

Questor-Insurance-Services's Comment

Written on: 05/12/2013

Thank you for your feedback, we are continually reviewing our premiums to ensure we stay competitive. We also offer a loyalty discount for our repeat customers!

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★★★★★

“Great service, Great price”

Written on: 11/03/2013

This is the fourth year I have taken excess cover with Questor Insurance and each year the price has fallen, unlike many other insurance companies that leave you feeling a bit ripped off! You even get a loyalty bonus when you renew as a thank you, I never get that with the house insurance when that comes up for renewal, perhaps other insurers should follow Questor's good example and quality service… Read Full Review

Questor-Insurance-Services's Comment

Written on: 05/12/2013

Thank you for your review. We pride ourselves on our renewing customers and always look to provide the most competitive policy and premium.

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★★★★☆

“Car Hire Excess Insurance”

Written on: 17/02/2013

I experienced some technical difficulties with completing the renewal process and had a prompt and helpful response to the queries I raised. I was then able to complete the process easily and found it very user friendly… Read Full Review

Questor-Insurance-Services's Comment

Written on: 05/12/2013

Many thanks for your feedback, we aim for our website to be as user friendly as possible & will definitely take your comments on board!

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★★★★★

“Great clear website”

Written on: 15/02/2013

Very fast and crystal-clear page - a pleasant surprise. Also excellent live chat service - hope policy proves as successful! Good competitive price and good home country cover… Read Full Review

Questor-Insurance-Services's Comment

Written on: 05/12/2013

Many thanks for your feedback, we aim for our website to be as user friendly as possible and look to make it as easy as possible to speak to our customer advisers!

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★★★★★

“Easy!”

Written on: 08/02/2013 by WStewart00 (1 review written)

A very easy site to navigate and super value, the best I could find… Read Full Review

Questor-Insurance-Services's Response to WStewart00's Review

Written on: 05/12/2013

Many thanks for your comments!

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★★★★☆

“Peace of mind”

Written on: 08/02/2013 by Buccanier (1 review written)

Through care and good luck I haven't needed to claim so far. However, it is good to know that I am covered when hiring a car and don't require the expensive insurance sold at the airport which doesn't appear to cover me as well as this policy… Read Full Review

Questor-Insurance-Services's Response to Buccanier's Review

Written on: 05/12/2013

Great to know, thank you for your feedback!

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★★★★★

“Car Hire Abroad”

Written on: 26/01/2013

Travelling through New Zealand with Avis car hire. For less than £50 Questor covered my wife and I for the very high damage excess that fully comrehensive cover with CDW does not cover, and the cover lasts for twelve months. Unbelievable!! The web site was easy to understand and the phone help line people (I didn't believe the on-line quote) were polite and efficient. Have already recommended Questor to friends going to Australia… Read Full Review

Questor-Insurance-Services's Comment

Written on: 05/12/2013

Thank you for your comments, at Questor we are immensely proud of our pre and post-sale customer support, as well as our competitive prices and comprehensive levels of cover!

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Douglucas's Comment

Written on: 07/12/2013

While in NZ someone damaged my hire car while in a car park. I submitted the bill to Questor and was refunded the whole amount very quickly. You are a good company and I recommend you to all my friends.

YOU MAY ADD THIS TO MY ORIGINAL REVIEW IF YOU WANT

Doug Lucas

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★★★★☆

“Easy to follow and a no-fuss form.”

Written on: 14/01/2013 by TheVet (1 review written)

A nicely laid out web site and form entry. Much more straightforward than most and a pleasure to use… Read Full Review

Questor-Insurance-Services's Response to TheVet's Review

Written on: 05/12/2013

Thank you, we hope that our website is as user friendly as possible!

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★☆☆☆☆

“Impossible to contact for help when needed”

Written on: 24/12/2012 by alvinlwh (31 reviews written)

While this is listed under Car Insurance, questor also do travel insurance which is what this review is for. I also had taken out Hire Car Excess insurance with them together with my travel insurance. My airline had lost my bag, a week before Christmas. That alone is stressful enough and I would expect my travel insurance provider will be on hand to provide some help. Well, not with questor. Non of the phone numbers work and they are 0844 and 0871 numbers which cost me money to call. I had… Read Full Review

Questor-Insurance-Services's Response to alvinlwh's Review

Written on: 03/01/2013

Firstly may we apologise unreservedly for failing on this occasion to provide you with the service you should rightly expect. The Christmas period does pose unique issues for service levels where there is a very small chance that not all the respective parties will be present and it seems you have been unfortunate to fall into this group.

I trust that now you are receiving the service expected and the claim is being handled efficiently as per the experience of the vast majority of our clients.

Should you encounter any other issue or need further guidance on anything else please do not hesitate to contact us on [email protected] and we will do our utmost to help.

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★★★★★

“Peace of mind from taking out car hire abroad”

Written on: 17/12/2012 by thecoaster (1 review written)

After taking a hire car abroad and reading the small print, i was shocked to see i'd accepted a 1500 euro excess. Then i saw you could get excess insurance such as Questor which gives peace of mind and is usually cheaper than those taken at the car hire desk. Would definitely recommend… Read Full Review

Questor-Insurance-Services's Response to thecoaster's Review

Written on: 05/12/2013

Thank you for rating us! We hope to provide a very high level of cover to give the best peace of mind for our customers.

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