Service above & beyond expectations

I've been letting properties for 10 years and have used several Estate Agents for which the service has been consistently poor leaving a bad taste in the mouth when looking at the monthly commission coming out of my rental income.

I found Visum easy to use and effective, resulting in a similar number of potential tenants as traditional agents have provided in the past. I had 4 offers at full asking price for my flat within a few weeks and was able to let it without any hiccups using their referencing service which went through as described on their site.

Visum also went out of their way to help me out in arranging for landlords rental insurance. Due to my poor planning I needed to arrange this after the tenancy had started which isn't something that their insurance partner is able to offer. They took ownership of my problem and quickly (within half an hour) found an alternative provider for me at a great price.... So basically I received exceptional service and felt valued as a customer which isn't something I could say about any of the previous estate agents that I have dealt with.

I will not hesitate in using these guys again when I next need to let one of my flats.