The City Rooms Reviews

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★★★☆☆
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The City Rooms

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Latest Reviews

★★★★★

“A brilliant service”

Written on: 28/07/2020 by Iriannewide (1 review written)

A brilliant service. Viewing was very good. No pressure. Once happy to go ahead service was very good. At first I was provided with pictures of the rooms taken just a few days ago with excellent description of the room and property. Very good that you have access to use the website for bookings, reporting maintenance issues and paying rent etc. I place an offer for a room which later was accepted and it was done. Also so much quicker than any other estate agents I know. … Read Full Review

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★★★★★

“We are so pleased we decided to go with the agent at...”

Written on: 24/07/2020 by HuntDarren (1 review written)

We are so pleased we decided to go with the agent at City Rooms to rent our room, I couldn't recommend him and the company more. He is efficient, approachable and has excellent local knowledge. We chose to do our own viewings through 360 videos and it was made really easy. We are very happy with our experience from start to finish and would recommend City Rooms to our own friends and anyone thinking of moving to a room share accommodation. … Read Full Review

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★★★★★

“Very reasonable and good agent”

Written on: 16/07/2020 by XiangZenXu (1 review written)

I recently a room with a person from Cityrooms and from start to finish I found him to be exceptionally professional. I initially spoke with a couple of other agents, but found this agent to be very honest with me about rooms, cost and the process, which is why I decided to go with Cityrooms. If I decide to move again in the future, I won’t use anyone else. … Read Full Review

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★★★★★

“Great Service!”

Written on: 08/07/2020 by McCurdyzr45 (1 review written)

Great Service! I moved to one of the properties that cityrooms has in central London next to Victoria station and after a year I just move out. Everything went well, from the start until the end. I booked the room with a guy who is a great agent, and after move in we had some small issues in the apartment (boiler problem), but thanks to the property manager we sort out the problem in few days. After a year I can just say thank you for this incredible experience. … Read Full Review

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★★★★★

“I have found the Property management to be excellent.”

Written on: 01/07/2020 by Emmagodwinlorey (1 review written)

I have found the Property management to be excellent. They are always available to deal with any queries in a prompt and polite manner and I could not recommend them in a more complimentary way. I have usually dealt with a person who could not be more helpful in his dealings with myself. … Read Full Review

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★☆☆☆☆

“I’ve lived in London for over 2 years and have had...”

Written on: 09/06/2020 by James_Dean87 (1 review written)

I’ve lived in London for over 2 years and have had steady job, but there were people who didn’t one of whom is a friend of mine who is a construction worker, a plumber. He got fired after 3 weeks into COVID and asked me to move in together to save on rent. We found CityRooms by one of their ads, then we met and told the agent barely what we wanted and he showed us some rooms on his PC. We chose one that seem nice and asked how many rooms there are, what the state of the property was and so… Read Full Review

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★★★★★

“Great agency ”

Written on: 30/04/2020 by Knobmoormaria (1 review written)

The person I dealt with from cityrooms was just great. He kept us informed throughout the entire process of renting our new room. Due to the current corona virus situation he asked if we’d be happy to do video- viewings of rooms so that we could do virtual walk in viewing and what a great idea from him. Within a matter of hours we had three options to choose from!! He is very friendly and approachable and nothing was too much of a bother for him to deal with. We would highly recommend… Read Full Review

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★★★★★

“Just like to say thank you”

Written on: 22/04/2020 by MickAronld (1 review written)

Just like to say that the service I received from cityrooms during renting my room it was excellent especially the help with every stage of the person I dealt with who kept me up to date at all times and went far beyond to deal with my difficulties, he also showed commitment and patience when dealing with difficult times. I fully recommend the person I dealt with and his professional service if anyone is planning to rent a room in London… Read Full Review

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★☆☆☆☆

“Does not return £175 week rent for unfit rental room”

Written on: 18/01/2020 by Savannai155 (1 review written)

On Wednesday 18.12.19 approached Cityrooms through Facebook, Luca messaged me and asked me to come their office in the evening, just before closing time.. He showed me several properties online. I was confused to choose one online without visiting the property. He had a big property on Christmas special. He said the place was great, in a very nice area very close to the centre. They had a viewing for a lady going the following day, but I could see it the following day. I was asked to pay a… Read Full Review

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★★★★★

“The experience I have had with cityrooms completely...”

Written on: 08/01/2020 by 175Lamb (1 review written)

The experience I have had with cityrooms completely changed my opinion of Agents. In particular Naira worked tirelessly to ensure my renting was carried out in a stress free, friendly, yet extremely professional manner. Having had bad experiences in the past with estate agents it was remarkable how far apart the standards are between the service I received from a number of estate agents to that of cityrooms and Naira. If I need to rent another room Naira will be my first port of call for an… Read Full Review

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★★★★★

“Excellent experience with Cityrooms”

Written on: 02/10/2019 by Finnegan263 (1 review written)

I had an excellent experience with Cityrooms in renting my first room. My agent Giovanni was incredibly helpful and was able to answer any questions I had throughout the process as well as being extremely flexible for viewings. In particular. 5 stars indeed … Read Full Review

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★★★★★

“I am in the process of renewing the tenancy, the...”

Written on: 26/09/2019 by EdithMiranda387 (1 review written)

I am in the process of renewing the tenancy, the team has been 1st class in discussing, arranging and sorting out the renewal. … Read Full Review

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★★★★★

“Great work all thank you ”

Written on: 29/05/2019 by Joliev381 (1 review written)

We are currently renting with City Rooms and I have no complaints whatsoever. Their offices are really cool and relaxed. Their service is 5 stars. … Read Full Review

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★☆☆☆☆

“Avoid City Rooms!”

Written on: 25/10/2016 by 318Jorgensen (1 review written)

Do not go anywhere near City Rooms! I wish I read the reviews prior to my experience with them. They are awful, rude people that only care about taking your money, and as much as they possibly can. They will lie to your face to get you into a contract, which they will then continue to lie about later. They increased the prices after 3 months, after telling us this wouldn't happen - forcing us to leave the property and find elsewhere to live. They rip you out of a deposit, which they also take… Read Full Review

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Was this review helpful? 7 0
★☆☆☆☆

“Terrible and probably breaking the law. AVOID”

Written on: 07/08/2016 by AngsMaulik (1 review written)

Called the agent on Friday afternoon, he insisted I decide if I want to take the flat and commit, becauae he has to come a long way. This is even before having seen the room. When he arrived the next morning he asked me if I knew where the property was as he did not. Insisted we put down a holding deposit £300 online on his phone then and there outside the flat, without a contract or anything at all. Long story short, went over to their office to finalise paperwork, the agent tried to shout at… Read Full Review

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★☆☆☆☆

“WORST AGENCY EVER”

Written on: 04/08/2016 by Vaughnrr84 (1 review written)

This agency has no respect for its tenants and will try and rinse you for every penny possible. Reading all of the other negative review I really to feel for anyone else who has had a similar experience to myself. I was a tenant for them for over 3 years and seemed to be the only person who cleaned up and looked after the flat for that time. When I first moved in the flat was disgusting. The Bathroom was covered in mold and the kitchen was covered with rubbish and the fridge full of moldy… Read Full Review

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Was this review helpful? 6 0
★☆☆☆☆

“AVOID THEM at all costs!!!”

Written on: 22/06/2016 by 251Wade (1 review written)

Avoid CityRooms at all costs! From the very beginning their lack of communication, replying to my emails very late, having to call up to 5 times a day, several times a week just to have certain things sorted out, things that THEY were responsible for (no internet connection even after 6 weeks of moving in etc.). They're rude on the phone and lie to your face, that's why I'm now only using emails so that I have proof of our conversations. They charge you for every little thing and they spam you… Read Full Review

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★☆☆☆☆

“Deserves less than 1 star”

Written on: 14/06/2016 by ALIfantastic (2 reviews written)

If I could give less than 1 star, I would. AVOID AT ALL COSTS. No one likes their tenancy manager/landlord in London, but these people are completely below par: money-grabbing and insincere, they are badly managed by what little senior members of staff there are, and subsequently provide awful service. Over the span of 12 months, I have lived with over 10 different people - the ones I currently occupy my flat with are filthy, ignorant, rude, low lifes who shouldn't be allowed to co-habit… Read Full Review

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★☆☆☆☆

“Cityrooms took all £945 of my deposit without...”

Written on: 20/05/2016 by Irelanda244 (1 review written)

(If only I could give no stars) Cityrooms only care about money. We lived in a flat with a disgusting flatmate who'd smoke all around the house, as well as blocked up all the sinks and drains with either food or hair. After a unsuccessful attempt to speak to the flatmate myself, I escalated the issue to cityrooms as they suggested in the contract. All they did was send an email (with possibly the worst grammar and spelling ever) to all flatmates and called it a day. The flat was run down… Read Full Review

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★☆☆☆☆

“Please avoid by all means!”

Written on: 14/05/2016 by AgaRo (1 review written)

I really regret I decided to rent a room with that agency despite all bad comments I read on Internet about them. If you are in such a situation now - do not rent! In a nutshell: after seeing a room that I liked and agreeing on a temporary accommodation for first two weeks I didn't get to see the room of my choice never again and was forced to stay in that terrible temporary place for 6 months. I was silly to sign a contract with the different address because I trusted them and a little hand… Read Full Review

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Nati28's Response to AgaRo's Review

Written on: 18/05/2016

Hi! I am also currently renting a room from that agency and to be honest I've never met such stupid people. They lied to me and don't want to solve problems which I have been experiencing for 6 months. I really want to end the tenancy but don't wanna lose my deposit.

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