Useless & incompetant

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Guest's review of Reeds Rains Estate Agents


“Useless and incompetant”

Written on: 30/06/2018

I have learnt that estate agents are generally greedy and unhelpful but Reeds Rains in Scarborough are by far the worst that I have ever dealt with. I had just moved to the Yorkshire coast and was therefore unfamiliar with the area. I printed the directions to the property from the website, followed them, got completely lost, called the branch who blamed another member of staff for the inaccurate map and was directed to the location. On arriving at the property, the person showing me around said that she had to be somewhere else in 5 minutes, so the viewing was done in about a minute. I applied for the tenancy because I was desperate to find a home before my daughter started school the following month. I was asked to provide a guarantor because my income was low. I did this and because it took them weeks to obtain the correct information from her, send the correct forms and communicate with her, so when my daughter started school, we had to stay in a £60 per night guest house. On eventually moving into the property I realised that the garage key I had been given didn't open any of the nearby garages. The branch gave me another key which turned out to be the exact replica of the one I already had and said they believed the garage had a black door. Many phone calls later, the estate agent did a property inspection and said that the key was fine, but the garage handle was broken. After several more phone calls and weeks later, a man turned up at my flat at 9:45 pm . He told me that the garage had a white door, not black and he had fitted it himself. He said that he would drop the correct key by the next day. I stayed in all the next day and waited but he didn't turn up. I eventually got the correct garage key 8 months after I had moved into the property. I am writing this review because I have not had any hot water for 3 days. I phoned the rental management team and reported the boiler issue and a woman called Liberty emailed me a copy of the boiler user manual. I looked at the manual and realised that unless you are a plumber, it doesn't make any sense. Liberty then emailed me a link to a you tube demonstration about releasing pressure. Again, the link made no sense because it was clearly a new version of my boiler. A plumber was finally sent out and thought that he had fixed it. As soon as he left, the water was cold again so I phoned him. He told me to turn the tap on and on doing so, the water was hot. As soon as he got off the phone again, it went cold. By this time I had had enough, so I reported it to Reeds Rains again the following day. The plumber phoned me and asked if I was turning the cold tap instead of the hot, making me feel stupid. He came to look at it again and said it couldn't be fixed, tapped the gas and put a warning sticker on it. It is now Saturday. I am starting a new job on Monday and I can't have a bath or shower. Since renting through Reeds Rains, things have gone from bad to worse and left me feeling very stressed.

  • Rent Property

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  • Scarborough


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