Good service let down by user interface issues I experienced

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LettingaProperty.com - www.lettingaproperty.com
★★★★★
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OxfordshireLandlord's review of LettingaProperty.com - www.lettingaproperty.com

“Good service let down by user interface issues I...”

★★★☆☆

written by OxfordshireLandlord on 06/06/2023

This service is useful and good value for money for landlords who are experienced letters. It should be noted that staff at 'Letting a Property' are not contract law qualified, but are able to point you to advice and checks required by landlords as stated on Gov.UK site.

I personally have had issues with the user interface not correctly displaying information about by tenant paying on time, and initially I was not paid my rent on time due to "The system was unfortunately incorrect". Subsequently, contacting 'Letting a Property' resolved this, and specifically a representativeĀ has been invaluable at getting a resolution.

I presume the number of staff is relatively small, I've never been able to connect to a member of staff instantly through their portal, but to give them credit, they do get back to you on e-mail and resolve issues typically within 48 hours.

  • Rent-Out Property

    Used to

  • Oxfordshire

    Location

  • Value For Money

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