Haart - www.haart.co.uk – Questions & Answers

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Asked by Maddysunny on 13th July 2022 Report this content
What action can I take if the place I have been provided with is pest infested?

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Asked by elsie4 on 6th June 2014 Report this content
As a landlord should I get charged a rent collection fee as well as tenancy set up fees at the start of the tenancy? I thought the move in monies in the tenancy set up fees included collecting advance rent and deposit, and that a rent collection fee would start in the following month. If it is not included does that not mean we are paying twice at the start for the same thing. I have tried to get a clear answer from Haart but I am getting conflicting responses.

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Answers (1)
Report this content dachshund2 Written on: 12/06/2014
Haart will charge you for everything. You and your tenant will be charged a set up fee for the contract and then you will be charged again every month for receiving your rent and transferring it over to your bank account. If the tenant doesn't pay the rent Haart will attempt a couple of times to ask for it and then tell you. They will refuse to advise you on your course of action and you may well end up paying large solicitors fees on top. The fees they are charge are extremely high for the amount of work they get involved with and lack of support given to landlords. My suggestion is to shop around agents and ask these questions before signing a contract. Write down what they tell you and date it. They will all throw their contracts that you have signed in your face. Make sure you understand what you are signing before doing so. With my dealing with Haart I feel that I have not received value for money and have had my time wasted trying to do the job myself and paying them with what I feel is their incompetent service.
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