Felicity J Lord - www.fjlord.co.uk

They are just terrible, maybe even rogue category. Their advertisement is misleading, their customer service is poor and the property that I rented was delivered to a totally different state than promised i.e. the state was advertised and assured by the agent as excellent and I entered a smelly, dirty and dysfunctional property. Their stance is that the property is not in an uninhabitable state, because presumably, according to the agency's standards, they have exercised due care and skill as long as the property is not in a totally uninhabitable state.

You've been warned, keep away..

Very quick to find a buyer who unfortunately didn't exchange contracts after two months. Not entirely FJ Lord'd fault but at times I was getting conflicting information and had to chase them on a few occasions.

After putting the property back on the market two potential buyers were found quickly and this time communication was good and a competitive price was offered. The sale went to completion satisfactorily with good communication to the end.

I liked the personal service from a very pleasant, helpful and competent agent.

I didn't like the selected photographs taken for the publicity material but this was corrected after comment from myself - eg, no photo of the front of the house.

2% of sale price seemed an expensive fee for the work done.

FLJ were great - professional at all times, viewings as promised, good advice given and the marketing was excellent.

10/10.I would have no hesitation recommending FJL.

A special thanks to Shobad!

FJL is a very experienced and professional estate agents.

They were spot on with the valuation, found a buyer within four days and the whole process was easy and smooth.

Their recommendation for a solicitor and surveyer was very helpful.

All in all a great experience where they took all the stress away.

Highly recommended.Many thanks for a seamless sale.