I dealt with a lady called Ieva who was excellent. Very clear with the information provided, she made it very easy to understand, and the whole process was very efficient. Lets hope I'm in the 82% success rate for the 32 days, and of course with a price I'm happy to sell at!

He advised us why he thought our property was not selling and what to do about it.

Express Estate Agency was a lovely spoken and respectful young lady. However, despite previously telling her i was 71 and not tech savvy and didnt want to have an online conversation, i was pressed to have a 'time slot' and being respectful i kept it, and clicked on the email she sent me and lo and behold it was a video meeting, which kept freezing. I had to go through all the pictures of my home that my estate agent had put on, and there were 37, yet she after each one of the first 4 kept saying that they had been taken at a wrong angle, until i explained that there are 37 pictures and she would see the other angles of the same rooms later. I felt there was a pushing of 'advertising'. During the conversation despite telling her that i was aware of the research of buyers in my area that i had done myself, i was taken to a page on a website that showed the potential of 18,000 buyers which was complete rubbish when real research has been done. Overall i think the experience left me feeling tricked, as their letter to me had been about making me an offer for my house, but the video call was about me letting them advertise my house. The word advertising was used often. Sorry but you are lovely but your conversation is too corporate, too robotic and too big sell. You were unfortunate enough to get a 71 yr old ex marketing agent and ex small property developer. make it more real and more honest.

I have been working with an agent . She appears to be a very good sales persob but she isn't. I have been given a mobile phone number (by herself) but your receptionist tells me she never answers that phone as I now know. You (by law) have a 28 day cooling off period and I'm seriously considering calling the whole deal off. If I'm not contacted by the end of the week 25th August consider me cacelled.

Had a really lovely appointment, all my questions answered very professionally and I feel very confident in the process of selling my house after speaking with her.

It was great to have such a positive experience with an enthusiastic, confident and professional person. Communication is a key attribute for us and we are happy that it's so important to you too. He seemed knowledgeable which gave us confidence. Looking forward to making a sale with you.

Indicative of lousy professional setup when no one could be bothered to attend the online video presentation - wasted 20 minutes waiting for someone to logon and present the alleged 1 hour of previously prepared information. Then to be asked how the presentaion went...!? - with no supervisor knowledge of the fact that nothing took place, you have to wonder if they could handle anything responsibly.

A thoroughly relaxed and professional discussion. All my questions were answered promptly and with courtesy.

Punctual and efficient throughout. Any questions we had were answered and easy to understand. It is early days for us yet but we are confident that when our property is put on the market we will have the best support and service based on our experience with you so far. We are excited ???? thank you!

I got a phone call. Had a good chat and I was impressed. Told her I would have to speak to my partner and she said she would ring the next morning. NO phone call. I rang Express and twice when I got through the phone was put down. If they cannot even make a phone call after prior arrangements then that does not bode well for them professionally. This prompted me to look at the reviews. I am glad I did because I was going to put our house on the market with them but now glad I didn’t.

Communication was excellent,explained everything really well , very easy and straightforward

Hadn’t heard of these guys but interesting concept and well worth considering, An agent was very knowledgable and helpful.

I tried to access the link which previously was sent to me but I just managed to connect to the adviser for 3seconds without being able to hear each other. No attempt was made by the adviser to remedy the fault or try to help me to rejoin.

Speaking again tomorrow as link was usurped by another client , not a problem

Answered all my questions and provided me with everything we need to make a decision. Looking forward to working together

We waited, and waited, and waited for the 5pm appointment to be triggered but no one was present. No apology. No request to rearrange. Just a waste of our time. Very poor. Sorry. Sometimes stuff happens and meetings can’t be kept. But an apology is all that is required. Tried to phone the Express offices - no one answered. This was our introduction to the agency. We have, sadly, lost faith in their business standards.

Interesting option when selling. Initially unsure about having to use a video call rather than a normal voice call, and dont like it, but was fairly easy to use.

Efficient service. Appointment with agent was on time and easy to get online. She explained the options and process in a clear manner giving valid reasons as to why to use their service. Now waiting to see if they want to go ahead and will make a decsion to use. Only down side was the sale fee at 1.25% but if the property is sold within 30 days then could be worth it!

Rihanna was very professional in the way she explained everything in a plain and understandable way, she told us all the options we had in the way that we could sell the house but wasn't pushy and left any decision in our hands couldn't fault her in any way.

I was contacted by express after a disappointing result with another estate agency. They were honest and to the point and gave me confidence I was now with the right estate agency. I have accepted an offer well above the guide price. And all this within one week! Thank you so much