Negligent & in breach of the tenant fees act 2019

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240Hodges's review of Bairstow Eves -


“Negligent and in breach of the tenant fees act 2019”

Written on: 31/08/2021 by 240Hodges (1 review written)

**AS A LOCAL GOVERNMENT EMPLOYEE I SUGGEST YOU DO NOT TOUCH OR GO NEAR THIS COMPANY** WALSALL BRANCH NEVER ANSWER PHONE, BREAKING THE LAW AND RAN BY A BUNCH OF INCOMPETENT TEENAGERS WHO SLAMMED THE DOOR IN MY MOTHERS FACE AFTER HAVING FAMILY ARRIVE AT THE PROPERTY TO THEN NOT MOVE MY SISTER IN. Not sure if the better reviews these guys are getting are mainly for the sales department but the lettings department leaves a lot to be desired! Ran by a bunch of teenagers who left my sister hanging for weeks whilst also being in breach of the tenant fees act. When my sister pulled out (rightly so given how she was spoken to and what legislation was breached!) they tried to hold onto her holding deposit. They also left her standing in the property she was meant to be moving into with 2 other family members present who had also filled their cars up to help with move in day and then said she couldn’t move in as they hadn’t sorted the landlords signature on the tenancy agreement. Horrendous and so in breach of the law. Never answer their office phone which is hilarious considering it’s the only way to book a viewing when wanting to rent. Left a voicemail letting them know I work for the local government and know the tenant fees act like the back of my hand. I also stated what legislation they were in breach of. I told my sister not to continue with the rental as the company and their approach was not one of professionalism. Second I’ve left a voicemail stating this my sisters holding deposit miraculously goes back into her bank account. One thing I will say is at least they saw sense and didn’t end up in court over their illegal breaches! Happy to receive your generic response to this review Bairstow Eves. You are well aware of what scenario I am referring to in your letting history. I am not interested in ever liaising with such a company going forward who are meant to be professional and law abiding in nature. I will be, and have been, letting everyone I know not to go near you

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