Christmas Dinner- extreme disappointment

After pre-ordering and paying around £60 per person (x10) in advance we were extremely disappointed in what we actually received which was a small cold Christmas dinner where all of the vegetables were all uncooked, we obviously complained as these vegetables were inedible and the manager expressed his concern saying "We have no excuse whatsoever and this should never of happened" we were not told how this could have occurred and we were left to draw our own conclusions. However, we assumed this may have been due to possible staff shortages due to sickness where temporary or untrained staff were used and the allotted food for that sitting had run out and we were given food that was being prepared for the second sittings because the meals that came out before ours looked huge and cooked in comparison!

This was not rectified at the time but the manager has offered us all a replacement evening on him during one of their venue entertainment nights which we are waiting for the forthcoming summary to be emailed.

I will then offer a follow up review to this.