The Fendrod, Llansamlet, Swansea

Absolutely love this place but today on Father’s Day, the service was horrendous. No thank you or any kind of good service. Only the manager and the other guy. The one girl working seemed lovely, but the tall big manager was rude. The other guy was also rude.

Been coming here for years but as a family we decided now that we will go elsewhere just because today was shocking.

I understand customer service and work in this area myself but from a restaurant point of view, very shocking today.

Saying sorry for getting drinks and meals wrong is excepting (which the two men didn’t) but not even saying sorry for taking and clearing the table before our food arrived was horrific. We ordered our food and put our drinks on the table and then went outside to enjoy the weather for 10 minutes since it was a 45 minute wait for food (which we knew about on the receipt)

Came back to find our table cleared of all drinks and they wouldn’t even say sorry OR replace them because “you left the table”

Absolutely shocked!!

It was nice dining here for many years BUT unfortunately we will no longer and I couldn’t recommend you to friends under this managent.

Just got back from The Fendrod LLansamlet. What an absolute shambles. About 5 tables complained. Food was freezing. Asked for steak well cooked, it came out pissing out with blood. Took it back to re Cook it then I couldn't even eat it! Would of knocked someone out if I had thrown it at them. Waiter handed me dirty spoons. Gave me the wrong dessert twice! Brought out wrong Sauce, brought out eggs on little saucers. Chocolate cake with balsamic vinegar instead of chocolate sauce! Service was horrendous. 6 of us there together all eating separately. Food came out in dribs and drabs. Asked for a spoon about 3 times before being given a filthy one with all food stuck on it. Told the manager she brought me wrong dessert again and she asks do you want me to take that back? Obviously! it wasn't what I ordered! Waited about an hour for desserts and even then they came out one by one with intervals of about 15 mins between each one. The waiter looked about 10 years old. Had to ask him to clear our table when he brought out the desserts. Told the manager the meal wad a shambles, didn't even get an apology. Absolutely ruined the evening as it was a 25th Wedding Anniversary Meal. Won't be returning any time soon that's for sure!

Well what a welcome we had when we arrived at your pub on fathers day at 3.45 pm!absolutely terrible! Myself , my husband and 2 children were greeted by a male member of staff clearing tables to tell us it was over an hour wait for food in a very abrupt tone! we didnt even ask him how long the food was going to be, but he obviously didnt want us to be there!! so we left and gave our custon to someone else and will not be returning!! Shocking service!!

We eat in the fendrod most weeks we always have good service from very friendly staff  are always helpful and professional the food is always good we especially love the steaks ,we have recently had two family occasions in the fendrod and they couldn't have been kinder letting us put up decorations and balloons there were twenty people in our party all the food was served at the same time to a very high standard.

Sat 26th july, what a let down asked for beefburger got a chicken burger, no onion rings given either, food luke warm meat chewy sausage burnt. Very slow on delivering meals disaster. Never again

I do not recoment people to go to here during my visit today I orderd a child's meal (pasta bolognese ) I have atleast 2 dead flys in my food and the GARLIC NREAD WAS BERNT !! And the food tock atleast 1and half hours 2 come and the ice cream took 1 hour to come DO NOT HO THERE !!!

Visited Fenrod ordered fish and chips the most expensive one, arrived over cooked hard and uneatable,complained re-ordered chicken when arrived was burnt and again returned. Staff did not offer return of payment although both meals were uneaten.Would not visit this pub again I might add pub was not busy date of viit 5.4.14

The pub could do with an upgrade,but staff are very friendly and the food is average pub grub but good value for money.There is a new menu and I am sure there is something for everyone.My husband and I eat there once a week

The pub could do with an upgrade,but staff are very friendly and the food is average pub grub but good value for money.There is a new menus and I am sure there is something for every one

Me my partner and our daughter went to the fendrod llansamlet and after waiting an hour the rudest waitress slammed our food on the table and walked away without saying anything. My partners whole chicken was terribly dry and some parts he couldn't even put his knife through it! After he took it up to complain about it he was then told that there was nothing they could do about it and if he would like another he would have to wait (probably another hour) i will never set foot in that place again! Staff were so rude! Didnt offer him a refund just basically ignored us! Over priced disgusting food with the worsed staff! Absolutely terrible.