The Twisted Oak, Exeter

I had a call from a member of the establishment informing me that the chef had gone off sick and our table had to be cancelled and they had no idea when the chef would be returning, I rang a week later in regards to a reservation and the member of staff I spoke to was very rude, at first I thought she couldn't understand English, however it soon became clear that she was just plain rude, despite me being courteous and polite throughout this particular member of staff felt that it was acceptable just to put the phone down on me. I would avoid this place like the plague, they obviously need to teach there staff the value of good communication skills and no matter what your cultural background is....manners cost nothing!!

The pub needs a coat of paint to make it brighter too dark garden needs a makeover

Six of went to the Twisted Oak for a meal having not been there before and we were very pleased with our meal. Everything was delicious, reasonably priced and with friendly staff. We shall definately make a return visit and recommend to our friends.

love the food and staff all really friendly

an amazing place to be very warm and friendly and the food is amazing

Clean, tidy with a warm welcome. Great to see traditional pup food done well. Top marks

Had stopped going a good while ago due to decline in everything.

Now The Twisted Oak is under new management so decided to give it a go. Oh Boy were we surprised the improvement in cleanliness food etc is distincly noticable

WELL WORTH A VISIT YOU WILL NOT BE DISAPPOINTED

New management have good reputation with the Blue Ball.

We visited The Twisted Oak on a Saturday night, it did not seem overly busy for a pub restaurant, plenty of seating available. There are two separate bars, a restaurant area and a beer garden with children's play equipment. We wanted a meal, although we had not booked, the restaurant area or bar did not look particularly busy. You have to go to a booth area to order, which I did. There was no queue, in fact no-one else there at all! I was told they could not take my order at that moment, they were busy, and to come back in about half an hour. We waited, had a drink, and I went back to try ordering our steaks. I was told they still could not take my order and that they would come let us know when they could. We waited and and waited. No-one came. By this time my husband was getting a little annoyed, had we known we would have to wait this long before they could even take our order, we would have gone elsewhere, but they originally told us half an hour. By this time it was too late to try anywhere else and we were hungry! My husband went up this time, and suddenly, YES! They could take the order!! The waitress came over to where we had been sitting and wrote our order down.

We arrived here at 7pm. By the time we were finally eating our meal it was gone 9pm. The sad part about it was for the price and the wait, we were expecting our meal to be sensational. It was very very ordinary. It was OK. Nothing more. Needless to say that was our first and last visit to eat there. If we ever return for a drink there, we will make certain we eat elsewhere first!