Harry Ramsdens

my husband and i were in scarborough on the 29th september and went into the restaurant for a meal the restaurant was practically empty and so i found a seat in the window and my husband joined me after visiting the toilet the restaurant emptied apart from one patron and the waitress was more interested in wiping tables and clearing up than taking our order after a wait of 15 minutes my husband and i walked out because we were just being ignored and found this very ignorant and bad service we had a meal from the takeaway and this was disgusting too and soon went cold i would never recommend this place again too anyone and we will never again have a meal there it was bad customer relations and the service stank

Brighton fish shop 25may the disable toilet seat was so disgusting you could not use it ,the manger new about and said one was on order ,I pointer out to him he only had go up the road and buy one and put it on himself ,god know what the kitchen was like if he let the toiler get so bad ,the seat must have on ages to get in than state.

This was a few years ago at the Merry Hill Shopping Centre branch. I was queuing in the takeaway section of the restaurant and our 3 year old needed the toilet. As we were buying our food there anyway, my partner took him into the restaurant part of Harry Ramsdens and asked if our son could use the facilities. The restaurant was empty (pre lunch time rush). My son was dancing on the spot. The assistant wouldn't let my son in to use the toilet!

It was pointed out to her that I was in the queue in the takeaway part but still she said it was for restaurant customers only. Our food was being wrapped but partner came back and once I realised what had happened, we left the food and never went back.

Harry Ramsdens HQ essentially said that they didn't see a problem with what the assistant had done. I'm not being funny but when a child needs the toilet, they need to go! We were paying customers of the takeaway part and the nearest toilets were a 10 minute walk away.

That branch has now closed down and been replaced with a soft play centre for children, the irony! I wouldn't bother with Harry Ramsdens again, even though they had a good reputation at one point. If the food is as awful as the service then I think we had a lucky escape.

mccarther glenn outlet,,,, your food outlet are producing the worst food i have ever had

I've been going to Harry's for years went yesterday and was so disappointed the fish was ok the chips where the worst I've ever tasted waste of money don't think I will be back

Today I have suffered the worst fish and chips that I have been served in my whole life (64 years). This so called meal was served up at the Lakeside Shopping Centre Essex. The large cod portion was more batter than fish and so dry that it was barely edible. The fish what there was of it was the driest that I have ever had and judging by the colour had not seen the sea for a good many months. My opinion is stay well clear of Harry Ramsden it is complete rubbish and over priced. H

I took a friend to the McArthur Glen Outlet near Mansfield, Nottinghamshire.She always enjoys fish and chips and was keen to try the 'famous' Harry Ramsdens meal.

I was totally embarrassed and had I been on my own I would have taken the food back to the counter and asked for a refund. The chips were tiny dried up offerings and we were charged an extra £1.20 for dried up mushy peas. The gougons of fish were greasy and barely edible.

Something surely must be done to ensure that the previously good name of Harry Ramsden is saved. Disgusting!

Harry Ramsden, Bournemouth

My Harry's Club number is 6633.

I regularly visit the above Harry's restaurant with my mum and have found the service & the quality there outstanding.

However on visiting today, we were both somewhat disappointed and shocked at what is happening there, Harry's has the best reputation for outstanding fish & chips & the traditionalism is liked by all, after all that is what made them famous. So to visit today & see the awful changes that have been made there was a shock, firstly the so called background music was so loud you could not hear yourself think, let alone have a conversation, if i wanted to experience that i would visit a nighclub, secondly the waitress that served us needs to return to charm school, she was abrupt, hovered over the table & no sooner had i finished the last mouthful of my drink the glass was whisked away & i was certainly not offered another one, she kept removing plates & dishes before we had even finished, and before we could even sort the money out for the bill she was hovering and trying to take it away before we were ready.

thirdly the quality of the food & drink, and menu was certainly not as good as before, the coffee was undrinkable and when mentioned to the waitress she just shrugged.

The tables used to be laid with napkins and nice clean cutlery, a china vinegar bottle, now we have a tin bucket, with the cutlery in & serviettes, plastic sarsons vinegar bottle making it look like a cheap roadside cafe. then when the food arrived instead of being nicely served on the plate as before, the chips arrived served in a tin cup.

The majority of people in bournemouth are elderly and they make up the main core of the trade in your bournemouth branch, i am not elderly i do add, but to alienate your main core of business is not a wise business move.

I would like to add on exiting your premises my mother & i were discussing the situation, and another couple leaving overheard us, & totally agreed with everything that i have mentioned above, & unfortunately two other couples who were arriving overheard us & asked us what the changes were like we explained what we had experienced & both couples turned & walked away, so sorry but word of mouth is the strongest form of advertising, and will result in loss of business, we used to strongly recommend harry's to family, friends & total strangers if stopped in bournemouth & asked where the best place to eat was, now all we can do is strongly recommend against it.

I look forward to hearing from you regarding the above comments, but we shall not be visiting again. I know that you need to move with the times, but to try & mend something that is not broken is the downfall of many businesses.

I SENT THIS AS AN EMAIL TO HARRY RAMSDENS ON THE 30TH MAY 2012, & TODATE THEY HAVE NOT EVEN HAD THE DECENCY TO REPLY

Harrys Ramsdens Scarborough, scruffy place, slow service took 20mins to take our order. Food nothing special, over priced, over cooked and tasteless, Tartre sauce served in a pudding dish!!!! They had run out of custard so didn't bother with a sweet. What happened to white table cloths and friendly staff along with good quality fish n chips which Harry Ramsden was famous for.

Next day out in Scarbourgh will not include a trip to Harry Ramsdens

took my brother there after singing its praises. what a mistake. cod was as flat as the proverbial pancake. I even remember remarking that the fish could have been put in an envelope and posted! when the waitress was asked if it was the normal harry ramsden fish she said it was. my sister-in-laws haddock was a peachy colour, I had never seen haddock that colour before???

I complained through their website and was told that the fish is supplied and is frozen... they were not bother basically. they obviously rely on tourist travelling through, and not having to rely on regulary customers. do yourself a favour and do not go there.... it was a total waste of time and money.....a tourist trap of a rip off.