Nokia 9210i

I think this masterpiece of Nokia phones deserves that I give it the rating it really deserves.In short,I never could have imagined i could benifit that much from my nokia9210i when I first bought it .DISADVANTAGES included its big size,its lacking a camera,its lacking bluetooth connectivity and the way one should turn the phone to answer a coming call.ADVANTAGES I found later were so many including its big screen(easy reading),its high sound,its keyboard,its relatively big device memory,its very strong antenna,and above all,the possibility to install programs as acrobat reader which makes the phone a real huge portable library

I bought myself one of these Nokia 9210i and the sales rep made it sound so good and all the things it can do but really by the time I got used to it, it just stuffed the stupid thing would not ring and then it would ring and the screen would just mess up and then it would be fine. It has been in for repairs for almost a month now and I am still waiting I am fed up and sick and tired of the call centre response to me I am the customer and I would assume I need my phone back asap not after a month or two! The service sucks and no one can give me an anwswer on what is wrong and what can be done and when!

As Communications Manager for our company in Australia, I spent a lot of time reviewing a solution for our highly mobile MD who lives on his mobile. His old 6210 was slowly dying. The Nokia 9210i was a great solution for someone who hates SMSing (it has a full keyboard) and for centralizing appointments and emails. He was able to do away with his Palm Pilot as a result. However, within 2 weeks of the purchase one of the interfaces failed to load. I called our dealer who asked us to return the phone for repairs. I was a bit put out by that as we had loaded all the necessary data into his phone and asked if they could simply replace it. Their Nokia rep was present when I spoke with them and they refused to do anything other than follow their policy. As our MD was leaving for an international meeting, we thought it best for him to continue using the phone without the interface which he agreed to. Upon his return, the phone had developed worse problems - no longer would it ring, the interface to change the settings wouldn't load and his call register had died. The phone had no scratches or marks on it and he assured me it had not been dropped or harmed in any way. I relented and sent the phone off for repairs while our MD was forced to use his wife's mobile. After a week I called NOKIA again and asked where the phone was having been quoted a 3 day turnaround. I finally spoke with a very polite call centre "manager" in India. She assured me she would look into this and get back to me the following day. Three days later I called only to find she was off sick and spoke with another "manager" who assured me he would find out where the phone was. Three days after that I again called and spoke with the original "manager" who admitted she had totally forgotten about me as had her replacement. She did get back to me that day only to advise me the phone had had to be sent to ANOTHER service centre for the techs to analyze the problem before replacing it. I wrote a letter to the Regional Manager expressing my disappointment with their replacement policy and the fact that it received priority over their customers convenience. I received a replacement phone 3 WEEKS after sending ours off for repair with the technicians stating it was a faulty product.

Not having had any response from the Regional Manager, I wrote directly to the General Manager Alexander Lambeek explaining the whole situation and my disappointment in getting any satisfaction from the NOKIA care people or their after-sales service.

I did receive a response from the Regional Manager (or someone writing on his behlaf) expressing their concern but recommending to call their Care line.

Alexander also graced me with a signed standard letter apologizing for the inconvenience and to call the CARE centre should I have any further problems.

It was obvious from both responses that:

A) they had not read my letter

or

B) didn't care.

As a result, I now avoid all NOKIA phones needing something more reliable having had the same experience with two other NOKIAs that were less than twelve months old previous to this one.

Great products - pity about the lack of customer focus.

In all the Nokia 9210i has made me richer and I am having to employ more staff because of company growth

Ya'll (Europeans) seem to get the newer phones before we do so I'm going to buy that Nokia 8850, looks great!

I find it very useful for my office works. This phone is a must for people who can use its features to full.

I again strongly recommend this phone to anyone who needs a one-in-all phone features..NOKIA 9210i

I have even found a supplier of 128MB memory card for the 9210. What a great difference this makes. Save your communicator memory and put all files on the memory card. This stops the phone slowing down. I am looking for extra golf courses for the Rage game (Gadget Golf) for the 9210 if anyone has them.

I bought my Nokia 9210i communicator September 2002. I decided to get the 9210i, rather than the older version. I must say that i am disappointed with this handset. I bought the handset new and offline at great expense. The phone itself has many great useful features but also many bad things. It's handy that i can carry in my pocket pretty much everything i need, the phone numbers it stores is phenomenal, it holds many text messages and i have downloaded several applications for it. The version i have came with 16 onboard memory which i very quickly began to fill. A friend kindly game me a 16mb memory card so i upgraded the ram. This made no difference to performance tho so i guess the memory is purely for storing and not performance. The battery life is not very good - my 3 year old 3210 lasts longer on battery than my 9210i. Also a major annoyance is not being able to reboot the 9210i without having to take out the battery (searching for a download to do this). I have also just recieved the handset back again today from repair as the ribbon cable keeps breaking that attaches the 2 parts of the fone. Another problem i have found is that the battery terminals are of a bad design - sometimes, after removing the battery and rebooting, when i replace it, the phone refuses to power up so requires a lot of fiddling. Another problem i have encountered is that the phone will start ringing when someone phones it but the handset is not making any noise. It was purely by chance looking at the screen I saw an incoming call. A few minutes into the phone call, the phone just started ringing on full volume (which is painful when it is to your ear). After that the handset froze and i had to reboot. The way Nokia marketed the 9210i on adverts on the tele is with streaming audio and video. I am wondering how they got their 9210i to do this, coz i doubt mine will perform as well as this.

In all seriousness tho, it is a very useful tool. If you are going to use the features of it (and carrying a seperate laptop is not an option) it's great, but there are a few problems that still haven't been ironed out yet. I have a 6310i as well and i wish i had bought a handheld pda such as a compaq ipaq instead. I will continue to use my 9210i 'til i lose it or it breaks again because i paid too much moeny not to use it. Only buy one of these if you intend to use all the features on it and can handle the problems you may encounter with it.