Velaro

Great application and service. Very mature product.

We've tried some cheaper solutions than Velaro, including installing our own chat server, but they didn't offer the required feature set or the ability to handle the simultaneous chats during our pilot period - things crawled , so that with the inconvenience of having to manage another server based software, we felt it was actually less expensive to try the software as a service model.

It is a first for us, and only now recommend it.

I normally don't take time to write these reviews but wanted to share our experiences with the technology, not necessarily to promote the product, but because we had such a hard time finding good quality live help/live support tool reviews, particularly talking about the different features, models, server vs. non-server ,etc.