Supportmagic
Ease of Set Up
Ease of Use
Value For Money
Supportmagic
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User Reviews
Value For Money
Ease of Use
Ease of Set Up
The Official Supportmagic Website Went Live Early
The official SupportMagic website went live early this morning on Thursday 9th November 2006. SupportMagic v1.12 is an On-Demand customer interaction management suite which stands out from other CIM applications.
Today's announcement says about the capabilities and deliverables of the suite:
SupportMagic's multi-channel communications platform integrates live chat, email management (ticketing), troubleshooter, and self-service/knowledge base technology to manage online sales and customer support in a most advanced way. Deployed on the cutting-edge technology of J2EE.SupportMagic releases with a BIG BANG!
Value For Money
Supportmagic Is An Excellent On-demand Helpdesk So
Supportmagic is an excellent on-demand helpdesk solution which is given out for free.
The solution has five modules, namely:
1) Helpdesk / Ticketing
2) Live Chat
3) Knowledge base / FAQ
4) Troubleshooter
5) Reports
In addition to the above, there are personalized features such as calendar, private messaging, dashboard and team notices.
A complete on-demand helpdesk solution for free. It's a great deal.
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