HelpMaster Pro v8, www.prd-software.com
Ease of Set Up
Ease of Use
Value For Money
HelpMaster Pro v8, www.prd-software.com
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User Reviews
Value For Money
Ease of Use
Ease of Set Up
Yes! I've Been Using Helpmaster For Over 5 Years
Yes! I've been using HelpMaster for over 5 years now.
You know what really impresses me? The product support. I can call or email PRD Software (the vendor that makes HelpMaster), and they always get back to me with either a solution, or a workaround, or at least something!
HelpMaster is an excellent call-logging system and has many features (most of which we're not using). Anyway, it's easy to use and does everyting you need to run a helpdesk.
I agree with the other reviewers comments - the email response management system is excellent. Couldn't live with it.
Value For Money
Ease of Use
Ease of Set Up
Excellent Email In Management. Really Good Busines
Excellent email in management. Really good business rules writer.
Overall this product is excellent value for money and good for small to medium help desks. Not for large service desks.
You can also download the full application to play with and set up which is nice
Value For Money
Ease of Use
Ease of Set Up
Lots Of Helpdesk Power Here. The Desktop Version G
Lots of helpdesk power here. The desktop version gives you a great view all the jobs in the system. It allows you to look at your jobs, as well as the jobs assigned to other people. The way that you add actions to jobs is quite good. You can set the job status and send email whenever you do anything. All of it is based on templates, so you can configure things once and then re-use them. Well recommend HelpMaster Pro v8 from prd-software.com.
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