Acer Aspire 1690

I had an Acer Aspire since it first came out and I've had countless problems with it. Luckily I got the extended insurance and waranty from the shop! The screen had broke on me twice, the sound card went faulty, the AC Adapter for the battery charger had a loose connection, the CDRW failed to write DVDs or CDs, the Graphics Card had blown and the system fan inside had either dislodged it self or the bearing went as it made some horrible noises! The motherboard has been replaced and overall it just never seemed to work.

I do not recomemnd to spend money on this laptop... Two weeks after buying the laptop I had to send it back to get fixed as a line appeared across the screen for some reason, a couple of months I had to send it back again as it would'nt start and now the cd driver cannot be detected! Problems like this are not worth paying for I feel therefore I do not recommend the Acer Aspire 1690 laptop.

Would never buy another one.

I have an Acer Aspire 1690 laptop computer. Six months after buying it the screen developed a vertical stripe obscuring a three inch band of screen.

I'm willing to give Acer the benefit of the doubt and accept I was unlucky, but anyone thinking of buying an Acer should spend a few moments thinking about the quality of their customer service should anything go wrong.

If you're happy to wait 30 - 40 minutes for phones to be answered, happy to be asked to arrange a courier collection, and then given courier numbers that are unobtainable (meaning you have to ring Acer back, holding for another 30 - 40 minutes to get a usable number), and happy to wait three months for your laptop to be repaired, then Acer are definitely for you.

Over a three month period I must have exchanged over 50 emails with Acer, and rung them about 20 times, and I found Acer staff to be disinterested and unhelpful, let alone apologetic that my shiny new laptop had gone wrong within the warranty period.