Broken promises

3.7 / 5
70% of users recommend this
  • Value For Money

314Erickson's review of The Utility Warehouse


“Broken promises”

Written on: 08/06/2021 by 314Erickson (1 review written)

I inherited prepayment meters when I moved into this property. Called to ask for normal credit meters and was given a date for came & new prepayment meters were put in. 3 weeks later electric meter lit up like a Christmas tree and not accepting any credit. Despite me informing UW on Friday they have insisted I run out of electric before agreeing to send out an engineer.. Now, no electric and possibly a 4 hour wait.....not impressed at all.

The stars are for the very patient call handlers who are fabulous, UW policies are horrendous forcing someone to run out of electric when they can see from smart meter it’s broken.

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