Scottish Power Electric

It took me approximately 10 emails to their Customer Service, but they constantly refused to assist me.

Finally, I got offered a £100 compensation and they assured me: "We will take this on board and make sure that the relevant changes are made to the customer service."

This assurance obviously did not get acted upon, because their customer service even worsened from then on.

Subsequently, I did not even get any reply at all to 4 out of my 5 emails to Scottish Power's Customer Service. This is a failure rate of 80%.

Worst company! Don’t use them! If you ever have an issue it is so difficult to get it fixed. No one you call is helping and keeps passing it around saying there is nothing they can do. My meters haven’t been communicating with their system since 15/12/23, it is now 9/2/24 and they have only just fix my electric meter, I have to wait another month for them to fix my gas meter. It’s beyond ridiculous, I never got any notification that my meter weren’t working, and I came home after Christmas to my electrics off and everything in my freezer defrosted and inedible.

I'm on a fixed deal until Dec 2023, fixed rate is supposed to be 15p per kWh but it's magically risen to 34p. My DD rose from £72 to £121.

However can these highwaymen get away with this crime?

Dreadful company. Didn't contact me to settle a balance then have issued a Default notice with no warning. After being on hold for half an hour to speak to a person they said there is nothing they can do to remove it, though it shouldn't have been registered, then put the phone down on me when I wanted to escalate the matter. Avoid them.

Here is my experience with Scottish Power. Please do your research before even thinking of joining

1. They consistently overcharge me

2. The customer service team relies on ignoring me for as long as possible

3. They attempt to take money from my bank account without permission when iam no longer a customer until i made my Bank class them as dangerous

4. Refund - months

5. Using the Ombudsman they attempted to delay, every single time

6. They then ignored the rulings of the Ombudsman and stalled for time by making 'errors'

7. They attempted to stop me changing suppliers by saying I was in debt until I proved otherwise

I had written evidence on EVERYTHING.

I never thought they would call me back which they never did

I got ready for a long fight

In researching Scottish Power and their workforce I was shocked and disgusted

I am still waiting for them to adhere to the Ombudsman’s ruling. I have been waiting for them to settle the complaint since the beginning of February its now nearing the last week of July

UPDATE: After taking Scottish Power to Civil Court and winning, they continue to ignore the issue, I will continue to take legal action

I had the misfortune of moving into a new build with these clowns as the energy company. At first because my address was not on their database the person who setup my account entered an address that was not mine, not even in the same town. After supposedly getting this put right i could not access my online account. They had given me the wrong account number. When they got that right I still could not access my account because it said I was already registered. I tried to get a password reset link sent to my email address but nothing was sent. After several phone calls, which due to me having severe breathing difficulties were not easy to make, as well as several complaints I finally got access to my account. It had only taken 2 months for them to give me access. When I finally get access to my account I find out they still have my address wrong, they did have my postcode right this time though. So I`ve tried phoning them again and complaining yet again but still can not get my details corrected so that I can switch to a more competent company.

THESE PEOPLE ARE INCOMPETENT AND ARE STOPPING ME SWITCHING TO A BETTER COMPANY.

They are an absolute joke, but worst of all i did not choose them myself I was lumbered with them. AVOID THEM.

Literally no idea where to start. I was switched to Scottish Power by OFGEM after the collapse of Extra Energy. I immediately switched to EDF with a DD amount of £89. So was with Scottish Power for 33 days during the switch, for which they sent me a bill for £224. Which is literally double the cost of our gas/electric any other given month that we have been in this property (4 years) and well over double our DD since with EDF and and we are currently £167 in credit with EDF. So I have written to Scottish Power by recorded delivery letter 6 times, the only ever response being another copy of a bill with wrong start and finishing meter readings, and impossible thing for them to have gauged, given they never approached the property for a reading after the collapse of Extra Energy and have never been on the property EVER. Now, after ignoring all my letters they have not only set a debt collector on me, they have also put the first ever Default marker on my Experian report, dropping my report 467 points, instantly taking my credit rating from "perfect", to "very poor". I am 47 year old very successful individual who can well afford the £224, but principles do not allow me to pay unjustified extortionate bills, seemingly plucked out of mid air. I have NEVER missed any payment for anything .

Yet these people have literally decimated my credit rating over night. If I lived in Scotland, I would be at their head office door until this got sorted, although to be honest, I may take the trip anyway.

I would never use Scottish power, the put me on a variable rate and have refused to help me with a huge bill that they have given me.

NEVER AGAIN!!

HAD MY FINAL BILL, I WAS IN CREDIT, THEY GAVE ME A SMALL PARTIAL REFUND, THEN FOBBED ME OFF, THEIR FAMOUS WORD IS, WE WILL (INVESTIGATE) AND LET YOU KNOW THE OUTCOME,

AVOID AT ALL COST

Waited 50.04 minutes for Customer Service to answer! I was give a bill of £587 for 3 months energy use when I moved to my new house! I have been a low energy user for the past 40 years, and had no heating on during the winter months so was absolutely frozen. I went through the Hardship Fund Service who halved this bill which was a great help and I offered to pay £15.00 a month, 'sorry we can't accept this, the lowest amount must be £32 a month!' I have had to pay this now but I know I have not used this amount of energy but who can argue with a Smart Meter reading?????